Crestview Cadillac, Inc. - Service Center

The only reason I could not give 5 star review is because I had to bring my vehicle in 2 times for the same issue. Chris gave great customer service during both visits. The young man that drove around in my I had to bring my vehicle in 2 times for the same issue. Chris gave great customer service during both visits. The young man that drove around in my car was great. He wasn’t sure of hearing what I was hearing. But took the time to research the bulletin and discovered my issue was a common one. He learned that there was a strut issue and that mine on left side was detached. I wish I could remember his name tall, thin, dark haired Caucasian guy. Avery may have been his name. I appreciate the extra effort made to find my issue. He was patience and listened to my concern. More

Took 11/2 hours to get an oil change. I had to go to the service desk to find status of my car. I had to go to the service desk to find status of my car. More

Service department was outstanding! Friendly and attentive. Work completed in a timely manner. That being said, reimbursement for my paying for a loner was to be completed within 7-10 d Friendly and attentive. Work completed in a timely manner. That being said, reimbursement for my paying for a loner was to be completed within 7-10 days. After almost 3 weeks, it was necessary that I called to remind them only to be told there will be another delay d/t it being the end of the month. Reimbursements cannot take place until their end of month bookkeeping is completed. More

Crestview Cadillac has an excellent service department. The service manager and service advisors are professional and friendly and take the time to clearly explain and answer our questions. The service tec The service manager and service advisors are professional and friendly and take the time to clearly explain and answer our questions. The service technicians are highly skilled. We’ve been having our vehicles serviced here for years and are highly satisfied. More

Took my car on time and was done on time. Everyone was very polite and my car was clean. Everyone was very polite and my car was clean. More

Pleasant staff and nice waiting room. Took longer than I was told but everything was done. Took longer than I was told but everything was done. More

Ron, who was at the desk, was absolutely wonderful. He was personal, professional, and kind. He was personal, professional, and kind. More

I was visiting from out of state when I noticed a CEL and a tire pressure warning on my 2023 CT4 Sport. I went to Crestview Cadillac as a walk in to get the tire warning fixed and see what the CEL was about a tire pressure warning on my 2023 CT4 Sport. I went to Crestview Cadillac as a walk in to get the tire warning fixed and see what the CEL was about. The service dept took me in right away, fixed the issue with the CEL, aired the tires and reset the warning and changed the oil and filter within an hour. Unheard of service these days! More

It was my first time there ans I was given excellent customer service. I will definitely come again customer service. I will definitely come again More

Great service and courteous employees that are always there to help their customers and welcome them there to help their customers and welcome them More