Crestview Cadillac, Inc. - Service Center

Crestview is by far the best Cadillac dealer for service bar none. The service employees are so kind, attentive and go over the top to make your service visit the most street free experience. bar none. The service employees are so kind, attentive and go over the top to make your service visit the most street free experience. More

Horrible horrible customer service! Was told my vehicle would be ready two days prior to my rental car contract being up. I called four days in a row to find out if it was ready and did Was told my vehicle would be ready two days prior to my rental car contract being up. I called four days in a row to find out if it was ready and did not receive a call back. I had to take the day off to go in to extend my rental car and go to the dealership to find out the status of my vehicle. The person I was dealing with was very smug and said he was busy and couldn’t return my call. I had to pay four days of rental car because he didn’t keep his promise that it would be done days prior to the contract being up. I know I will never use that dealership again for anything! More

Service is always great! The best part of the dealership. I wish sales had the same attitude. Always feel they care about my issues. The best part of the dealership. I wish sales had the same attitude. Always feel they care about my issues. More

Appreciate them standing behind the product. There was a significant issue with the transmission, it was handled professionally. There was a significant issue with the transmission, it was handled professionally. More

This was my first time here and the service was excellent, lounge wonderful and could not be more pleased with the team here! excellent, lounge wonderful and could not be more pleased with the team here! More

As alwalys appreciated Ron Farmer stepping in to assist with an issue I was having. with an issue I was having. More

I had an 7:30am appointment to get my car fixed and had to take the day off work. I dropped my car off in the morning, they said it should be done in 2.5 hours including getting an oil change and tire rota to take the day off work. I dropped my car off in the morning, they said it should be done in 2.5 hours including getting an oil change and tire rotation. I called them 5 hours later and the oil change was done but the technician to repair my car didn't show up for work. They offered to do it another day but I didn't want to use another vacation day. They eventually fixed it, but oil change and tire rotation was more expensive then quoted over phone. More

The service was great for an oil change and tire rotation. However we keep getting notices for a software update that was already performed. I don’t know if this a dealer problem or a GM issue. But rotation. However we keep getting notices for a software update that was already performed. I don’t know if this a dealer problem or a GM issue. But it’s getting old. More

Excellent service. Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you Friendly and knowledgeable service staff that provided a loaner car during time of service. Thank you More

I brought my car in for two problems - the rear windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day afte windshield wiper and a tire sensor message. I left the car overnight.I was charged around $178 ( I don’t remember the exact amount) the next day after driving less than 4 miles the error message came back. I returned and waited and was told it was another cost of over $150 ( again I don’t remember the cost) I was told the tire sensor need to be relearned the first time and then again the second time. I believe it was never checked the first time and the service agent was arrogant and dismissive. And he kept calling me “dear” which is extremely inappropriate! I’m not comfortable returning to your service department! More