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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
600 Reviews

600 Reviews of Crestview Cadillac, Inc. - Service Center

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December 06, 2023

Issue messages intermittently keep showing up Washer bottle fluid was not filled The fascia finish is good More

by tom@windsolarlights.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Please don't hesitate to reach out to us if there's anything more we can do!

December 06, 2023

They’re very friendly and always do their best to accommodate my needs. They even help with things like points and the app so I get the very best price. More

by KAMPAMJAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Thank you so much again for your feedback! We hope you have a great day!

December 05, 2023

IT WAS THE BEST TIME EVER. I WILL BE GOING BACK THERE FOR ALL MY SERVICE. I LOVE THAT PLACE, More

by CHRIS@CRESTVIEWCADILLAC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RON CHRIS BRAIN AND DUHA
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Thank you so much again for your feedback! We hope you have a great day!

December 04, 2023

I will never buy a Cadillac again. I went for service sat for 3 hours. No one offereed me any thiing. Other were offer coffee, water, all you wanted from me was my money. I bought a B More

by rita-alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no one
Dec 20, 2023 -

Crestview Cadillac, Inc. responded

We're glad to hear you're happy with your Buick. Happy holidays!

December 04, 2023

I was the 3rd car deep in line. One of the porters greeted me to let me know that someone would be with me as soon as possible. My first time at this dealership and checking took ab More

by JOE.BIENIEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and Ron
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 03, 2023

Crestview Cadillac has an excellent service department. The service manager and service advisors are professional and friendly and take the time to clearly explain and answer our questions. The service tec More

by mjwillemsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We look forward to your next visit! Take care!

December 03, 2023

Took my car on time and was done on time. Everyone was very polite and my car was clean. More

by mgrzymala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron service writer
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 03, 2023

The only reason I could not give 5 star review is because I had to bring my vehicle in 2 times for the same issue. Chris gave great customer service during both visits. The young man that drove around in my More

by mselle010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t have an encounter with an admin. person.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us!

December 03, 2023

Took 11/2 hours to get an oil change. I had to go to the service desk to find status of my car. More

by ralphpcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Our team strives to deliver an excellent experience.

December 03, 2023

Service department was outstanding! Friendly and attentive. Work completed in a timely manner. That being said, reimbursement for my paying for a loner was to be completed within 7-10 d More

by RAKOWICZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We sincerely value your business and look forward to your next visit!

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