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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
601 Reviews
Call Service Center (248) 656-9500

601 Reviews of Crestview Cadillac, Inc. - Service Center

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December 11, 2023

Thank you for the great service with my company XT5. Service was great and car was delivered clean. More

by Jeffrey.d.sapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out!

December 11, 2023

Took my 2020 CT5 in for end-of-year maintenance. My service rep was very attentive to my concerns. He explained everything to me. Everyone was great! More

by ANNDD20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

December 11, 2023

EVERYTHING ABOUT THE SERVICE DEPARTMENT IS STELLAR. WE OWN A DENALIM MOVED FROM ANOTHER STATE AND OPTED FOR CRESTVIEW CADILLAC FOR SERVICE. JUST ORDERED A NEW XT6 BECAUSE OF CUSTOMER SERVICE! A LOYAL C More

by HELENGIANNINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We hope to be of service to you again in the future. Best wishes, Crestview Cadillac, INC.

December 09, 2023

Took my vehicle in for service and a few maintenance items. Service department was fantastic and very knowledgeable. More

by RONFARMER66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron and Chris
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

December 08, 2023

Excellent. Great experience, will come back! They’re very friendly and always do their best to accommodate my needs. More

by Hanhoyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

December 08, 2023

We shears feel welcome when visiting the dealership. The service techs, our sales rep and the manager are ask wonderful people. They are helpful and very kind to say the least. Thanks Crestview for y More

by gloria.douglas54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Adam, Ron and all others
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out!

December 08, 2023

The service department manager was very attentive to my needs.and made sure everything was to my satisfaction. More

by WIFEWOOD1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the name
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 08, 2023

Great service, they always get me in soon and finish fast. Will be a repeat customer. More

by BASILRAFIQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

December 07, 2023

Not enough updates for being there 4 hours and I wasn’t handed a diagnostic report. More

by Rmilli231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Medecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Rmilli231, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

December 07, 2023

Great experience, will come back! Oil price was too high, need to buy Mobile one in volume not by the quart. Also should have Mobile One oil filters. More

by PMONDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor was very knowledgeable
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Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Hi, thanks for taking the time to leave a review.

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