Crestview Cadillac, Inc. - Service Center

The communication was very good. I was afforded a courtesy vehicle when the repair was more extensive than anticipated I was afforded a courtesy vehicle when the repair was more extensive than anticipated More

Did not fix two issues it was taken in for. Onstar module will not communicate with mobile app and steering wheel still squeaks. Onstar module will not communicate with mobile app and steering wheel still squeaks. More

Great job got everything done in a short amount of time. Customer service is awesome! Customer service is awesome! More

Courteous and took care of my Lyriq's service issues in a professional and efficient way. professional and efficient way. More

The service was fast and complete. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. All dealership personnel acted professionally and friendly. the vehicle was cleaned, thank you. More

I will not deal with Ron Farmer anymore after he called me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came o me "snotty." I took my car in for service on Thursday, January 9, 2025, at 11:30 a.m. for a scheduled appointment because the indicator light came on for the tire sensor. A guy with a little handheld gizmo checked each tire and said one of the four tire sensors was bad. I waited while one was replaced that day and paid $100. But the next day, the tire sensor indicator was on again. When I called to say the indicator was still on, I suggested maybe they replaced the wrong sensor, and that's when Ron called me "snotty." I was not being snotty; I was trying to troubleshoot with him. I told him my husband would bring the car back because I did not like how Ron talked to me. Ron would not give me a time or date for my husband to bring the car in. He said "whenever" but not in a carte blanche fashion - he was refusing to give us an appointment. A few days later my husband took the car in and it got fixed, but nobody ever explained what was wrong. I still think the service department replaced the wrong sensor the first time around. More

Service well communicted with me. Car returned at the end of the day and washed and vacuumed!!! Added bonus!! Car returned at the end of the day and washed and vacuumed!!! Added bonus!! More

Took my car in for service & was greeted immediately by service personnel. I received a 2025 Lyriq as a loaner. Later that day, all my issues were addressed & completed to my satisfaction. . service personnel. I received a 2025 Lyriq as a loaner. Later that day, all my issues were addressed & completed to my satisfaction. . More

I am having a humming sound when driving. They technician said they couldn’t find the issue. The humming sound is still occurring. They technician said they couldn’t find the issue. The humming sound is still occurring. More

Pleasant and courteous staff. Provided regular updates. Work was completed as promised. Car was clean and ready to go. Provided regular updates. Work was completed as promised. Car was clean and ready to go. More