Crestview Cadillac, Inc. - Service Center

The only complaint I have about my service experience has nothing to do about the service department but rather with GMs failure to provide a replacement part. Crestview solved my problem. I have always had nothing to do about the service department but rather with GMs failure to provide a replacement part. Crestview solved my problem. I have always had my vehicle serviced at a Cadillac dealership and I have received the highest quality service from Crestview. I will lease my next vehicle from Crestview. More

Professional, efficient and friendly. Showed concern and solved the problem. Service after the sale is what really counts Showed concern and solved the problem. Service after the sale is what really counts More

If it were possible for me to give a zero star rating, I would do so. My car was held too long (3weeks) to fix at the service center and Body Shop. Also, all the excuses for the delay they were given was un would do so. My car was held too long (3weeks) to fix at the service center and Body Shop. Also, all the excuses for the delay they were given was unprofessional. The service center who took my car did not give a proper written estimate and did not provide proper service I requested. After I pick up the car, I found out there were scratches, marks and stains inside the interior of the trunk. What I received from Cresrview Cadillac service and Bodyshop centers were inadequate and unsatisfactory service. More

Very courteous and quick service. Ron greeted me with a pleasant smile. He took care of the paperwork quickly and I was done with the oil change within an hour Ron greeted me with a pleasant smile. He took care of the paperwork quickly and I was done with the oil change within an hour More

Everyone is very professional and friendly. The time that I waited was reasonable and comfortable. The time that I waited was reasonable and comfortable. More

He done a great job. The car was very clean and excellent work. Thank you very much. The car was very clean and excellent work. Thank you very much. More

Chris kept me informed through his detective work related to a brake problem. Very friendly, courteous and figured it out. Thank you! to a brake problem. Very friendly, courteous and figured it out. Thank you! More

Poor customer survive highlighted by Inaccurate information and horrible turnaround time. The quality of the work isquestionable at best. My car was there for 4 months. This was plenty of time to g information and horrible turnaround time. The quality of the work isquestionable at best. My car was there for 4 months. This was plenty of time to get the work done. More

Chris was courteous and thorough. He pointed out things that needed to be done on my vehicle I was not aware of. Thanks for the great service. He pointed out things that needed to be done on my vehicle I was not aware of. Thanks for the great service. More

I love Crestview in Rochester Michigan. They have always been helpful, pleasant, and knowledgeable. I believe they are completely honest and feel comfortable. They have always been helpful, pleasant, and knowledgeable. I believe they are completely honest and feel comfortable. More