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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
707 Reviews

707 Reviews of Crestview Cadillac, Inc. - Service Center

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March 11, 2024

Too expensive oil change, hidden fees, took too long (2 days) to complete the task. More

by ESAMIMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Crestview Cadillac, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

March 11, 2024

Ron was excellent to work with! Really cared about my issue and fixed my car quickly. He took time after hours to answer all my questions. He also made sure I had a loaner! Very sat More

by LALAMA.SAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dianne Giehtbrock
Mar 13, 2024 -

Crestview Cadillac, Inc. responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2024

Everyone is very professional and they all give great customer service from everyone at Crestview Cadillac. More

by chere.nabor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
Mar 12, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 06, 2024

Ron in service took good care of me, Vehicle was repaired well before the estimated time. More

by Vishal.dhawan1609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2024 -

Crestview Cadillac, Inc. responded

We love when a plan comes together. Ron is great and loves taking care of his customers. Thank you for the great review.

March 04, 2024

The staff were polite and professional. I definitely plan to use them in the future if needed. More

by NTH2134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
Mar 08, 2024 -

Crestview Cadillac, Inc. responded

Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

March 04, 2024

We took our Cadillac in to Crestview, even though we did not purchase it there, because it is close to where we live. Ron Who is the manager in service is impossible to contact. We also had it there for wa More

by kaismilesbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Crestview Cadillac, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to discuss this with you. Please contact Brian Stroik direct at 248-656-9500.

March 03, 2024

The service department was great, they greeted me with a smile and got me right in and taken care of. The waiting room was clean and comfortable. More

by RONFARMER66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro, Dianne Giehtbrock
Mar 08, 2024 -

Crestview Cadillac, Inc. responded

It is great to hear everything was done quickly and to your satisfaction!

March 02, 2024

Great service and Chris was very helpful and courteous. Would highly recommend he kept me updated about my ptogress More

by Jaysham
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Mar 08, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 01, 2024

Pleasant and effective service. Service staff was very helpful . My car was washed and cleaned. Great service. More

by Demas03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Mar 08, 2024 -

Crestview Cadillac, Inc. responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

February 29, 2024

Service department contact (Chris) was very helpful in explaining the issues with the car and what was needed to correct the issues. More

by TTRUMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Mar 05, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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