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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
657 Reviews
Call Service Center (248) 656-9500

657 Reviews of Crestview Cadillac, Inc. - Service Center

Sort by
April 07, 2024

Crestwood did a great job. Efficiently got the work done. Great customer service and excellent communication. More

by donntignanelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
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Apr 09, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 06, 2024

The Service Department was friendly and welcoming when I arrived. I was directed to the person taking my information and explained to me the process for the work to be done on my vehicle. Very professional More

by FLCRAIG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Report | Print
Apr 09, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 05, 2024

Great service all the way. Service manager offered coupon to help with cost. Thank you. More

by barbarashells73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Report | Print
Apr 07, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2024

Everyone was really nice, everything was done properly, There has been a HUGE improvement in the personnel and the service at Crestview. I appreciate how much better everything is!! More

by LLFREED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex talked to me while I was waiting for my car, he was great!!, Chris Cannizzaro
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Apr 08, 2024 -

Crestview Cadillac, Inc. responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

April 05, 2024

Solid dealership, clean and well-kept. Would've like to see more amenities in the waiting area, i e. Snacks, drinks, etc. Also seemed like the Keurig machine hasn't been cleaned out. More

by kpad1ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Crestview Cadillac, Inc. responded

We are so pleased you enjoyed your visit to Crestview Cadillac, INC.! We are always more than happy to assist you if anything else comes up. Take care!

April 04, 2024

It appears the service department is improving --personnel are more patient and helpful and have good communication skills. More

by JGIACOMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Sacks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the porter is very helpful and courteous, Chris Cannizzaro
Report | Print
Apr 06, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

April 03, 2024

Chris and Ron always take excellent care of our two Cadillacs. The service at Crestview is phenomenal~ More

by DTRIN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
Report | Print
Apr 05, 2024 -

Crestview Cadillac, Inc. responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 02, 2024

All staff were great to work with. fixed the problem and I am very happy with the service department. More

by hrmcdonald7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke, Chris Cannizzaro
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Apr 04, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2024

I was greeted by the dealership general manager. Chris, the service writer, was very thorough, thoughtful and attentive. More

by JPBOVENZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
Report | Print
Apr 04, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! If you have any further questions, please give us a call. We're always happy to help!

April 01, 2024

Takes too long. I had an appointment for an oil change and it took one hour and 45 minutes. Come on! More

by STUART.MARKS65
Recommend Dealer
No
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Crestview Cadillac, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

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