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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
707 Reviews

707 Reviews of Crestview Cadillac, Inc. - Service Center

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July 05, 2024

Very dependable service department. The dealership is very well maintained and clean. Employees are friendly and helpful. Highly recommended for service and sales. More

by PUNG45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Lustig
Jul 06, 2024 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!

July 05, 2024

Efficient and good. I was happy with the service that I received. Great job Crestview More

by ROBINENICHOLSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 02, 2024

What I was told by the service person versus the service manager were two different things. I had a problem in my car that was under warranty and the service manager even mentioned that, but then when I ret More

by janedoyle06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian service manager
Jul 02, 2024 -

Crestview Cadillac, Inc. responded

Thank you for the high star rating for Chris Young and for our workmanship and service time. We regret to hear that there was a misunderstanding regarding what was covered under warranty. Our shuttle drivers sometimes have to go on longer runs which can put them behind getting back to the dealership. Please accept our apology for your inconvenience.

Jul 03, 2024 -

Crestview Cadillac, Inc. responded

Crestview Cadillac, Inc. responded publicly on 7/02/24 6:02 PM Thank you for the high star rating for Chris Young and for our workmanship and service time. We regret to hear that there was a misunderstanding regarding what was covered under warranty. Our shuttle drivers sometimes have to go on longer runs which can put them behind getting back to the dealership. Please accept our apology for your inconvenience

July 01, 2024

I arrived 15 minutes early for my appointment for an oil change, air filter replacement and tire rotation. I waited at the dealership for just under 3 hours during the scheduled service that should not have More

by karenseder
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Crestview Cadillac, Inc. responded

We deeply apologize for the wait you experienced. We strive to get our routine maintenance customers in and out as quickly as possible. Thank you for sharing your honest thoughts.

June 29, 2024

All personnel very helpful and knowledgeable. I would recommend the service department. Dealership is very well kept. More

by TEGRO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Crestview Cadillac, Inc. responded

Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Crestview Cadillac, INC.

June 29, 2024

The scheduled time worked perfect for my tire replacement. Service writer was extremely efficient and courteous! More

by cynthia.bondra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Medecke
Jun 30, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2024

The service was conducted in a very good manner, no issues. Appreciate all your help. More

by smigielaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Crestview Cadillac, Inc. responded

Thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2024

Work is done right. Professional, competent, and friendly. Ron is the best. Five stars for him. More

by GARY23714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Crestview Cadillac, Inc. responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

June 29, 2024

Always professional, always great service. Ron is above and beyond when dealing with me as a customer. More

by WALTER.SIMPKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

June 27, 2024

Always professional, always great service. Ron is above and beyond what I expect when I bring in my Escalade. Thank you! More

by YounusB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

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