Crestview Cadillac, Inc. - Service Center

Our salesman Vincenzo, was outstanding. We also delt with Charlie in the service Dept. Very kind and helpful. The Crestview sales team put our deal together and explained page by page as we We also delt with Charlie in the service Dept. Very kind and helpful. The Crestview sales team put our deal together and explained page by page as we signed. My daughter and I had a extremely friendly experience. Thank you again Crestview! More

Service was completed in a timely manner. I was disappointed in the price for an oil change, tire rotation and replace 2 air filters. I was disappointed in the price for an oil change, tire rotation and replace 2 air filters. More

Over 2 hours for an oil change and tire rotation with an appointment. Tire pressure does not work on right front. Tried to reset, no luck. Now there is an service car warning on dash. recommend? Maybe! appointment. Tire pressure does not work on right front. Tried to reset, no luck. Now there is an service car warning on dash. recommend? Maybe!! More

Excellent staff. Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ro Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ron had the service done and vehicle returned as promised. I truly appreciate your great staff! More

You guys wanted to charge me 1500 dollars for brakes and rotors and the only thing my car needed was brake fluid flush brake pads and rotors were find im very dissapointed you lost a custumer rotors and the only thing my car needed was brake fluid flush brake pads and rotors were find im very dissapointed you lost a custumer More

Worst experience ever. had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest vis had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest visit , I left my office early early for a scheduled appointment just to be told that they can’t take my car for repair due to no technician available Iissue is still unresolved after buying bunch of different SD cards out of my pocket and multiple visits More

The service to be preformed on the car was discussed and agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. More

Experience started rocky. There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was to There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was towed to the dealership without have face-to-face exchange with service representative.) After discussion with service manager, communication improved. This was the only reason for my rating. As a luxury dealership, I expect all communication to be proactive, and more than the customer anticipates. A highlight: I thank you for waiting 15 minutes for my arrival past the closing time. This speaks of going beyond customer expectations and strengthens the Cadillac brand. (Service was under warrantee, with part availability delays not controlled by dealership.) More

Dealer looked at the vehicle in a timely matter and the vehicle was clean on return vehicle was clean on return More

I like this dealership, just need to serve food because sometimes I can be there for a few hours. sometimes I can be there for a few hours. More