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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
689 Reviews

689 Reviews of Crestview Cadillac, Inc. - Service Center

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March 15, 2025

Tony and the team were great. Every time I have brought my truck in they have gotten me right in and took great care of me. More

by AFNUGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony - Service
March 15, 2025

Repaired what was needed. Thank You, I was concerned. Everyone was very helpful. Would choose Crestvirw again. More

by WILLIAMLAURIE5652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

I was there for 3 hours for an oil change. No one communicated with me what was going on. I had to get up and ask and when I did they were annoyed I was asking what was taking so long. More

by Bella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

I had a grill replaced on the car while I waited. The part arrived in less than a week. The car was washed and detailed when I received it. More

by sueperback
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

Had a Steering Assist Reduced warning pop up on the display. When shut off the cooling fans ran at high speed and the temperature gauge didn’t register reading. Ran up to Crestview, with no appointment More

by TV3K9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the Service Assistant and Brian the Service Manager
March 09, 2025

Ron is always a pleasure to work with! I appreciate him checking my loyalty points and helping apply them to my service as well as the service updates. More

by Michelle Kozar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Crestview Cadillac service department has improved a great deal reasentley!! Keep up the good work, More

by polkerproperties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Professional courteous and convenient. That is all I have to say. This is bugging me. More

by BILAGER747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Called 8 times over 6 days. Never received a call back. Terrible customer service. Ron is the worst customer service rep I have ever dealt with. I was told multiple times. I More

by dianesweets6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

It was good experience Waiting time was reasonable Treatment with courteously, as what I expected from Cadillac dealership More

by HHTHWANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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