Crestview Cadillac, Inc. - Service Center

Excellent staff. Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ro Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ron had the service done and vehicle returned as promised. I truly appreciate your great staff! More

Worst experience ever. had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest vis had multiple unsuccessful visits for SD card reader issue.Dearlership does not even carry a compatible Sd card for testing.. At the time of latest visit , I left my office early early for a scheduled appointment just to be told that they can’t take my car for repair due to no technician available Iissue is still unresolved after buying bunch of different SD cards out of my pocket and multiple visits More

The service to be preformed on the car was discussed and agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. agreed upon . The questions I asked were answered to my satisfaction. It was a pleasant experience. More

Experience started rocky. There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was to There was little communication initialed by the service representative at the first two-three weeks of diagnosis/part availability. (Vehicle was towed to the dealership without have face-to-face exchange with service representative.) After discussion with service manager, communication improved. This was the only reason for my rating. As a luxury dealership, I expect all communication to be proactive, and more than the customer anticipates. A highlight: I thank you for waiting 15 minutes for my arrival past the closing time. This speaks of going beyond customer expectations and strengthens the Cadillac brand. (Service was under warrantee, with part availability delays not controlled by dealership.) More

Dealer looked at the vehicle in a timely matter and the vehicle was clean on return vehicle was clean on return More

I like this dealership, just need to serve food because sometimes I can be there for a few hours. sometimes I can be there for a few hours. More

Very fast service. I was seen within 10 minutes of my call. They were very accommodating. I was seen within 10 minutes of my call. They were very accommodating. More

Very dependable service department. The dealership is very well maintained and clean. Employees are friendly and helpful. Highly recommended for service and sales. The dealership is very well maintained and clean. Employees are friendly and helpful. Highly recommended for service and sales. More

Efficient and good. I was happy with the service that I received. Great job Crestview I was happy with the service that I received. Great job Crestview More

What I was told by the service person versus the service manager were two different things. I had a problem in my car that was under warranty and the service manager even mentioned that, but then when I ret manager were two different things. I had a problem in my car that was under warranty and the service manager even mentioned that, but then when I returned to pick my car up from a basic oil change, I was presented with a write up to have the repair done on my dime. I was also promised a ride to work, but then was told that no one was around for at least 30 minutes so I had to walk. More