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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
653 Reviews

653 Reviews of Crestview Cadillac, Inc. - Service Center

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July 25, 2024

Ron is an amazing person in the Service Department. He is honest, kind, thorough, an expeditious. More

by GLORIAPANKRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

July 25, 2024

Service was great. The main issue was the waiting time for the part to come in and be replaced in the vehicle. Took 2+ weeks. More

by Pablo Kulyckyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

Pablo, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope to see you soon!

July 25, 2024

Ron was very helpful with all the info. Great customer service. I highly recommend it to everyone! More

by ADNAN_MELAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2024

Took exceptional great care of my wife when she brought in our cadilac for service. From Brian to Chris they go above and beyond to make sure their customers are more than satisfied. 5 stars and more More

by LICARIJERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Crestview Cadillac, Inc. responded

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 21, 2024

The service department led by Ron is great. I brought my 2021 Silverado to get a leak fixed on my sunroof and they found and repaired. I had at another dealer last year to check the same and th More

by R.TEDESCO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2024

Our salesman Vincenzo, was outstanding. We also delt with Charlie in the service Dept. Very kind and helpful. The Crestview sales team put our deal together and explained page by page as we More

by markmjankovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincenzo Parratto.... Charles
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!

July 20, 2024

Service was completed in a timely manner. I was disappointed in the price for an oil change, tire rotation and replace 2 air filters. More

by antishinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Crestview Cadillac, Inc. responded

We truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 841-4166 when you have a chance. Thank you, and we look forward to hearing from you.

July 19, 2024

Over 2 hours for an oil change and tire rotation with an appointment. Tire pressure does not work on right front. Tried to reset, no luck. Now there is an service car warning on dash. recommend? Maybe! More

by paul.ostin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

Crestview Cadillac, Inc. responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Crestview Cadillac, INC. (248) 841-4166

July 17, 2024

You guys wanted to charge me 1500 dollars for brakes and rotors and the only thing my car needed was brake fluid flush brake pads and rotors were find im very dissapointed you lost a custumer More

by REINAORTIZ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn your experience into a positive one.

July 17, 2024

Excellent staff. Chris took care of scheduling my vehicle appointment that was convenient for me and made sure I had a loaner which made everything so much easier. Ro More

by lorigrubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Crestview Cadillac, Inc. responded

We're happy to hear you had a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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