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Crestview Cadillac, Inc. - Service Center

Rochester, MI

4.5
709 Reviews

709 Reviews of Crestview Cadillac, Inc. - Service Center

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November 11, 2024

Poor, poor communication. I originally brought vehicle in to fixe oil leak. Was told there was another leak and needed to order part. I had to wait three months for a part. I More

by williamsdk
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn this experience into a positive one.

November 10, 2024

I had a few concerns with my Cadillac and they were able to resolve all issues. Overall, the experience was great and I will be back for future service needs. More

by tbauerx25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 10, 2024

I have made an apportionment for the oil change tire rotation and replacement of two tires , This time nobody followed up with me , In the past I would received a phone call confirmation regarding the More

by vkaras1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who provided services , Ron and Chris were not available that Saturday
Nov 12, 2024 -

Crestview Cadillac, Inc. responded

We regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (248) 841-4166 so we can understand your situation better in order to try and turn your experience around. Thank you, Crestview Cadillac, INC.

November 08, 2024

Helpful and reliable providing service recommendations. Easy to get an appointment and timely response to the work. More

by OTTO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Crestview Cadillac, Inc. responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2024

Ron farmer from Crestview Cadillac, is a fantastic Service Advisor. He is always very friendly, expeditious, and very honest, which I truly appreciate. More

by GLORIAPANKRATZ
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy, Jackson, C.W., Jeff, and Duda, Dawn Medecke
Nov 05, 2024 -

GLORIAPANKRATZ responded

Ron farmer from Crestview Cadillac, is a fantastic Service Advisor. He is always very friendly, expeditious, and very honest, which I truly appreciate. The entire service department is always very friendly and helpful and it is a pleasure to work with everyone.

November 04, 2024

Friendly helpful people. Good service. Clean facilities. However I’d get rid of the creepy mannequins! More

by margaguiar424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Crestview Cadillac, Inc. responded

We're glad to hear you found our staff so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

November 03, 2024

Easy to work with and got the job done quickly. Called right away to let me know my car was ready More

by jaime.loch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2024

I was in and out in 45 minutes for a 0il change. The customer service has definitely improve. More

by ODESSA1051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

November 02, 2024

Good service, friendly, attentive and I received the vehicle in a timely manner. I would return More

by joneslovesjesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Body shop manager
Nov 06, 2024 -

Crestview Cadillac, Inc. responded

We are pleased to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fabulous day!

November 01, 2024

The service was Awesome they kept me updated on my vehicle I was in and out in no time More

by ricks3451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Crestview Cadillac, Inc. responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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