Crestview Cadillac, Inc. - Service Center

Ron's friendly and helpful nature always reassures me that my car is in excellent hands. that my car is in excellent hands. More

1:1 interaction was always good. However, once I left the dealership, it was very difficult and frustrating trying to communicate with them. Vehicle was there longer than I expected However, once I left the dealership, it was very difficult and frustrating trying to communicate with them. Vehicle was there longer than I expected (better communication would have helped remedy that). No car wash once service was completed, which is done at the GMC dealership I take my other vehicle to. Also, the pavement as you enter is all broken up - should not be that way at all Cadillac dealership. More

Extremely rude customer service by Bri. She needs a course on how to speak and deal with customers. She needs a course on how to speak and deal with customers. More

Made my appointment online. I wasn't sure if my appointment was confirmed though as I did not receive a text confirmation when I booked the appointment online but showed up any I wasn't sure if my appointment was confirmed though as I did not receive a text confirmation when I booked the appointment online but showed up anyway. The Service area was easy to get in and out of and the waiting room was clean and neat. More

Did a great job new what the problem was right away and had it fixed shortly had it fixed shortly More

No issues with service on this visit. Wait was a little long, but other than that no complaints. Wait was a little long, but other than that no complaints. More

Great service . Knowledgeable and proficient Mr. Farmer. I didn’t have to wait long for my service. Knowledgeable and proficient Mr. Farmer. I didn’t have to wait long for my service. More

My oil change was complete in less than an hour—-on a Friday morning, no less! Then, Tony and Ron applied my reward points —-which I’d totally forgotten. Crestview is a class act. Friday morning, no less! Then, Tony and Ron applied my reward points —-which I’d totally forgotten. Crestview is a class act. More

There was no follow up at all on my service. No calls, no details on what was done. Car was not cleaned upon return to us. Very surprised about how poor the customer service was. No calls, no details on what was done. Car was not cleaned upon return to us. Very surprised about how poor the customer service was. More

I like to do business with this people, I am working with this dealer since 2017, I had xt5. Then I purchase 2024 lyriq, I will continue working with rest view, thanks this dealer since 2017, I had xt5. Then I purchase 2024 lyriq, I will continue working with rest view, thanks More