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Crestview Cadillac, Inc.

Rochester, MI

4.5
900 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 900 reviews

August 18, 2023

Christopher DiGiuseppe (sales) and Brandon Zemach (finance) were upfront, open and honest. Brandon beat my best deal on a Platinum extended warranty. We will shop with them again. More

by johnsonwjsn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher DiGiuseppe, Brandon Zemach
June 15, 2023

Will not allow a test drive be cause the vehicle is a numbered vehicle....ok. already found the same vehicle at a different dealer that is allowing test drives. Absurd policy and gets a 1 star review for More

by Bseet
Recommend Dealer
No
Employees Worked With
Dawn Medecke
Jun 19, 2023 -

Crestview Cadillac, Inc. responded

Thank you for reaching out to us. We regret to hear about the situation you have described.

April 27, 2023

I wish I could say more about their service, but I haven't had the opportunity. No one from the dealership returns calls or takes calls. I have left a few messages for the Sales manager and no respon More

by sankofa10
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam King
Apr 28, 2023 -

Crestview Cadillac, Inc. responded

Thank you for speaking with our General Manager to come to a resolution for the delay you are experiencing with your order of the Cadillac LYRIQ. There are nationwide delays on this vehicle. While we share your frustration, we do not have the ability to provide an arrival date. Thank you for your patience.

January 11, 2023

Responsive and friendly. Crestview Cadillac got me in fast. No waiting. New staff is awesome. More

by glamrockgirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
October 11, 2022

Salesmen Lie and so do the Service department longtime customer no more done going there More

by Olivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim service manager
August 03, 2022

Craig Hubble, Dave Beckett, Jerry Kelly, Paul Hastings and Hillary Adam went above and beyond to ensure I got the best deal! This group is like family and they take care of the internal and external custo More

by Nbarnes975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Medecke
Aug 05, 2022 -

Crestview Cadillac, Inc. responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, Inc.! We look forward to your next visit! Take care!

September 28, 2021

I got the exact XT6 I wanted!!! Thanks Craig & Dave , Donna and Cheryl. Very happy More

by glamrockgirlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Hubble Dave Beckett Donna Muran and Cheryl Noda
Sep 29, 2021 -

Crestview Cadillac, Inc. responded

Hello, thank you for sharing your positive experience!

September 26, 2021

I am a senior citizen and was quoted $425.00 for a replacement battery for my Cadillac XTS. The same battery was replaced at SERRA CADILLAC in Washington, MI for $214.00. I believe Crestview was tryi More

by disappointed
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Dawn Medecke
Sep 27, 2021 -

Crestview Cadillac, Inc. responded

Hi, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at (248) 656-9500 when you can so we can address this situation directly. Thank you and have a great day.

September 05, 2021

I brought in my 2018 CTS in for service on Thursday at 8:00am. I called service today at 5:00pm to find the status only to find that the car hasn't even been looked at. Why was it necessary for me to bri More

by Jerry
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept., Duane
Sep 08, 2021 -

Crestview Cadillac, Inc. responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (248) 656-9500 to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you!

February 25, 2021

I have been a customer of Crestivew Cadillac for over 10 or more years. I’ve taken cars back for service and really never had a complaint, until today. I’m a CPA with an office in Rochester and Fraser. Las More

by Bestes125
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kara
Mar 29, 2021 -

Crestview Cadillac, Inc. responded

Hi, we regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at (248) 656-9500 when you have a chance. Thank you, and we look forward to hearing from you.

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