Crestview Cadillac, Inc.

Will not allow a test drive be cause the vehicle is a numbered vehicle....ok. already found the same vehicle at a different dealer that is allowing test drives. Absurd policy and gets a 1 star review for numbered vehicle....ok. already found the same vehicle at a different dealer that is allowing test drives. Absurd policy and gets a 1 star review for being uptight and snobby. More

I wish I could say more about their service, but I haven't had the opportunity. No one from the dealership returns calls or takes calls. I have left a few messages for the Sales manager and no respon haven't had the opportunity. No one from the dealership returns calls or takes calls. I have left a few messages for the Sales manager and no response. I thought maybe the General Manager could assist; guess what? Not available; I left a message, waiting for a return call. I chose this dealership out of convenience when I made the deposit for my Lyriq, which was the worse choice. They don't need to work or provide customer service because they know they have the sale. This all started when the salesperson assigned to me, can you guess? Doesn't return calls or emails. Since posting this email, the General Manager has called and has been quite helpful. More

Craig Hubble, Dave Beckett, Jerry Kelly, Paul Hastings and Hillary Adam went above and beyond to ensure I got the best deal! This group is like family and they take care of the internal and external custo and Hillary Adam went above and beyond to ensure I got the best deal! This group is like family and they take care of the internal and external customer. Thank you all for my amazing XT6! More

I got the exact XT6 I wanted!!! Thanks Craig & Dave , Donna and Cheryl. Very happy Donna and Cheryl. Very happy More

I am a senior citizen and was quoted $425.00 for a replacement battery for my Cadillac XTS. The same battery was replaced at SERRA CADILLAC in Washington, MI for $214.00. I believe Crestview was tryi replacement battery for my Cadillac XTS. The same battery was replaced at SERRA CADILLAC in Washington, MI for $214.00. I believe Crestview was trying to defraud me due to my age. More

I brought in my 2018 CTS in for service on Thursday at 8:00am. I called service today at 5:00pm to find the status only to find that the car hasn't even been looked at. Why was it necessary for me to bri 8:00am. I called service today at 5:00pm to find the status only to find that the car hasn't even been looked at. Why was it necessary for me to bring it in early if no one was available to work on it? Now I have to wait until September 15th to have it serviced. Also, service never answered the call. The receptionist had to leave a message for them to return my call. I also found out from Duane that a loaner wouldn't be available until October. More

I have been a customer of Crestivew Cadillac for over 10 or more years. I’ve taken cars back for service and really never had a complaint, until today. I’m a CPA with an office in Rochester and Fraser. Las or more years. I’ve taken cars back for service and really never had a complaint, until today. I’m a CPA with an office in Rochester and Fraser. Last night I had a flat tire and had appointments the next day at 10:00 am. I left my house and called the service department and said the tire was off the car in my back area, I wanted to just replace the tires and put it back in the back and I would put the tire back on myself that night. I did not want a plug, I did not want a patch, just replace th tire. I was immediately told by the service department they only did things by appointment only. Really? So much for Crestview Cadillacs customer serviced. So I went to Belle Tire where they told me the tire was difficult to find because Michelin had discovered these tires didn’t last so they went to a different tire and I couldn’t use that tire because I have 4 wheel drive and the tires all had to be the same. But they recommended that I contact Genesis Cadillac in St. Clair Shores, which was over in the area where my other office is. I contacted them. They had a tire and said bring the car over right away and they would replace the tire. I took it over, waited a bit and they discovered they didn’t have the tire but another dealer did. Guess what? They put me in a new ST6, free, and told me they would get the tire, replace it and bring my car to my office and take the ST6 back, which they.did. Now that is customer service. Crestview Cadillacs customer service SUCKS. The salesperson I got the car from said she would talk to the general manager, which right now I don’t’ care if she does or not. He didn’t bother calling me today and really I don’t care if he ever calls me. I have a few friends who buy Cadillacs from Crestview Cadillac whom I will talk with and tell them about the customer service. I know this will be my last time with Crestview. Before they offered free oil changes, now they don’t. Now I’m free to go to Uncle Eds Oil Shoppe. It didn’t take much for Genesis to make me a happy camper, it also didn’t take but 6 words to make me leave Crestview - “We only do by appointment only.: Well let me say this, my flat tire didn’t make an appointment. More