Crestview Cadillac, Inc.

Nice clean ,pleasant,atmosphere . Everyone was attentive on arrival. Clean & inviting waiting area with coffee, hot chocolate or preference . Donuts were a plus. I read & enjoyed the w Everyone was attentive on arrival. Clean & inviting waiting area with coffee, hot chocolate or preference . Donuts were a plus. I read & enjoyed the wait, which wasn't long. More

Creating Customers for Life Craig Muran, General Manager, and his team at Crestview Cadillac in Rochester Hills deliver a first-class luxury car buying experience. Our family ret Craig Muran, General Manager, and his team at Crestview Cadillac in Rochester Hills deliver a first-class luxury car buying experience. Our family returned to Crestview for our second vehicle and was welcomed once again like family. Donna Walker, our customer experience concierge, listened carefully to our needs, anticipated our wants, and exceeded our expectations. Her mastery of the new models and charming rapport further endeared us to both Crestview and the brand. We're customers for life and will be buying our Cadillacs at Crestview from Donna Walker, and you should too. More

Great experience. Friendly efficient service. Prompt, honest., pleasant. E writing I dealt with was nice and helpful. I will most likely go back to Crestcieq for my n Friendly efficient service. Prompt, honest., pleasant. E writing I dealt with was nice and helpful. I will most likely go back to Crestcieq for my next car purchase. More

Excellent Experience I was quoted an hour and a half for my service appointment and they were done in only 45 minutes. Extremely friendly, helpful, and they washed my car I was quoted an hour and a half for my service appointment and they were done in only 45 minutes. Extremely friendly, helpful, and they washed my car before returning it as well. More

Lease vehicle We had a great experience with Donna. She got us into the perfect Cadillac. We were very pleased with everything. We had a great experience with Donna. She got us into the perfect Cadillac. We were very pleased with everything. More

Nicole Vohsr My sales person she was really impressive she is very knowledgeable with the amount of time that she has been with Crestview Cadillac she's going plac My sales person she was really impressive she is very knowledgeable with the amount of time that she has been with Crestview Cadillac she's going places More

You Couldn't GIVE Me A Cadillac From Crestview I went into Crestview this morning looking to turn in my 2014 Jeep (loaded, leather etc 7000 miles) for a new Cadillac. The sales person I met with, I went into Crestview this morning looking to turn in my 2014 Jeep (loaded, leather etc 7000 miles) for a new Cadillac. The sales person I met with, I THINK his name was Kevin had dismissed me before we even got into anything. "Have you been here before?" No... "oh..." (condescendingly) He then went on to say that "our customers don't come here looking for a Jeep, they're here to buy a Cadillac, so we really don't want your Jeep on our lot" Oh? I'm sorry, you don't want to sell a new Cadillac today? Because that's what I was there for. He then went on to explain that this dealership doesn't work with the company I currently lease my Jeep thru (Chrysler capitol) and frankly, NO Cadillac dealer is going to be able to do anything for me. I felt like he was talking to me like I was some homeless person bothering to ask him for change. NOT the wife and business partner to one of the largest auto glass companies in Michigan. Oh... sorry Kevin, maybe I should have mentioned that 1st to get your attention. SMH... So, I left Crestview, drove straight to Jim Riehl's Cadillac on Hall Road and was treated like complete royalty when I walked in the door. Oh, did I mention drove home in a 2016 CTS LOADED. THE exact model, color, features and couldn't be happier. So NO, I would NOT recommend this dealership. Crestview couldn't GIVE me a new Cadillac to change this and write them a good review. When my friends and family ask me, I will NOT recommend Crestview. That snobby attitude... what a joke. But hey, I LOVE my new 2016 CTS. Thanks for NOT taking my money Crestview because Jim Riehl's has EARNED a life long customer. Notice I said "earned" That's how you get things in life. Success, wealth, loyalty. All EARNED. More

Superb Sales consultant--DonnaWalker The timely delivery and Great Care to make the customer understand all aspects of the vehicle was outstanding as explained by Donna Walker. She took g The timely delivery and Great Care to make the customer understand all aspects of the vehicle was outstanding as explained by Donna Walker. She took great care and patience to show all functions. More

Awesome experience Crestview Cadillac is very customer friendly and people oriented. We went into the dealership with the vehicle we wanted in mind and the price we were Crestview Cadillac is very customer friendly and people oriented. We went into the dealership with the vehicle we wanted in mind and the price we were willing to pay. We received what we were asking for on our trade in without a long back and forth battle. Steve and Donna in sales went above and beyond to ensure we received the best deal and the vehicle we wanted. Mike in finance was very attentive to our budget and worked us through the finance paperwork. We had a very positive experience with crest view from the staff to well kept showroom. We would recommend CrestView to anyone wanting a Cadillac. More

First Time Cadillac Buyer Having limited knowledge of the brand, I was pleased to get such patience from Kevin Huff as he explained the trim options and helped me get exactly w Having limited knowledge of the brand, I was pleased to get such patience from Kevin Huff as he explained the trim options and helped me get exactly what I wanted for my first Cadillac. Everyone was very pleasant and friendly, the dealership is clean and elegant, so overall the experience was enjoyable. More