Crestview Cadillac, Inc.

Horrible service. Overcharged for warranty work that I was promised I would not be charged for, both before and when I questioned it after. Since I had other non warr Overcharged for warranty work that I was promised I would not be charged for, both before and when I questioned it after. Since I had other non warranty work done, I charged it on my credit card. When I checked my charges on my credit card, I was charged for the warranty work after all. After numerous calls and numerous texts, and being promised a credit, I have never received it. I had to dispute it with my credit card company. I even tried to talk to the General Manager and never received a call back. This is just the last of a long list of problems. Several times we had been called for a second appointment to have a part replaced that was diagnosed on the first appointment. We left the car, only to be called and told they did not have the part. Another time our car would not start the first time we tried after the infotainment screen was replaced. Never had issues before. They told us that we had to buy a new battery, and it was impossible to be related to the service. When I told them that the technician must have left the electrical on over night, they agreed and did at least replace the battery at no charge. We also had tires replaced on the tire cost match promise. The next day, we had to delay a trip because a tire had lost half its air. We took it to the dealership and they could not fix it due to no power. We took it to Discount Tire and they said that the valve stem was not installed correctly and they fixed it for free. Shortly after the same thing happened to a second tire and Crestview fixed it. They quoted $30, but charged us $60. One issue after another. Terrible communication among employees. We will not return for service or for a new vehicle purchase. More

An absolutely great team from the auto service section, leasing, and sales! They are helpful, courteous, knowledgeable, and quick to assist you. leasing, and sales! They are helpful, courteous, knowledgeable, and quick to assist you. More

Chris was very personable, friendly, and competent. Yesterday was the best experience I've ever had at Crestview with a service advisor. I hope he's still there the next time I come in for service! Yesterday was the best experience I've ever had at Crestview with a service advisor. I hope he's still there the next time I come in for service! More

I am impressed with their excellent service. Incredible team members who are friendly and informative. Highly recommend! Incredible team members who are friendly and informative. Highly recommend! More

Ron and his team in service are always great to work with. Very friendly and helpful. I appreciate how they care about their customers. Thank you! with. Very friendly and helpful. I appreciate how they care about their customers. Thank you! More

Service appointment was done efficiently and on time, car back to me when it was promised. Very comfortable waiting area, and service advisor used texting to keep me informed of progress. back to me when it was promised. Very comfortable waiting area, and service advisor used texting to keep me informed of progress. More

Address ed my problem expertly and resolve the issue quickly. Ron farmer it's very friendly and knowledgeable quickly. Ron farmer it's very friendly and knowledgeable More

Fast service, the staff is very friendly. I highly recommend for new purchase or maintenance. I highly recommend for new purchase or maintenance. More

The building was clean , People were courteous , the service was done on time . Car was returned clean . service was done on time . Car was returned clean . More

Polite, friendly and timely. Work completed quickly and as estimated. Prefer to have my car serviced her over any other dealerships Work completed quickly and as estimated. Prefer to have my car serviced her over any other dealerships More