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Crestview Cadillac, Inc.

Rochester, MI

4.5
908 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 908 reviews

December 23, 2023

Outstanding customer service is the key to their success. We truly can’t say enough about the staff and service quality. The service department is truly what keeps customers happy and returning to this deal More

by ldegenfelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service write-up should be commended for their excellent customer interaction.
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

December 23, 2023

Scheduled service Online, immediate reception upon arrival, quick turnaround and efficient/polite upon completion I'd go back More

by jcampione44
Recommend Dealer
Yes
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 23, 2023

Excellent customer service and great staff! !! They go above and beyond to take care of customer. More

by Lwhitty2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

December 22, 2023

I had a self-sealing tire, low pressure problem serviced in less than one hour and no appointment was necessary. The cost was covered by my Cadillac Rewards program, and the car was given a complementary c More

by paulwehrwein
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

December 22, 2023

Getting my car serviced was easy and quick. I was told what to expect and then I was told what was done. More

by PCOLAROSSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service, Dawn Medecke
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

Hi there, we are very happy to have provided you with such a positive experience!

December 22, 2023

Great service as always. I always get my car serviced at Crestview. Great service everytime More

by DAVE@DCICOMPUTERS.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out!

December 21, 2023

Chris gave me excellent service. He listened to my car problems and made sure that it was fixed to my satisfaction. He explained that Dennis reconfigured the malfunctioning rain-sen More

by LAURAS_MAIL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro, Dennis Simpkins. I don’t know Dawn Medecke. My last survey mentioned her as well. It makes zero sense. And why the Administration Dept. What is that?
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

December 21, 2023

Easy to set my appointment. Diagnosed the issue shortly I drove up. Had the parts and fixed the issue in less than an hour. I was pleased. More

by crmhrdn
Recommend Dealer
Yes
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 20, 2023

Great dealership with a wonderful staff from the moment I walked in I felt like I was with friends. Would highly recommend these amazing people. Thank you Craig Hubble, Kara Sacks, Dawn M., Dave B. Brandon a More

by Nbarnes975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Hubble Kara Sacks Brandon in FI and Pat, Dawn Medecke
Jan 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!

December 19, 2023

I was occasionally disappointed by Kara not returning my calls. I would leave a message expecting a call back the same day or next day. I would have to call again to finally reach her the next day. In pers More

by julianalord
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 20, 2023 -

Crestview Cadillac, Inc. responded

Thank you for sharing. Thank you for recommending us. We agree, Kara is great to work with. Thank you for your business.

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