Crestview Cadillac, Inc.

They were very friendly and professional! Great customer service and I didn’t have to wait long. Great customer service and I didn’t have to wait long. More

STAY AWAY! Service department was absolutely terrible. Not accommodating at all. Kept the car for a month before it was even diagnosed. No loaner cars, had to p Service department was absolutely terrible. Not accommodating at all. Kept the car for a month before it was even diagnosed. No loaner cars, had to pay out of pocket for a rental (2 months) and then not reimbursed the entire amount like I was told. Also had to wait over a month to be reimbursed, which I was told the dealership can issue a check upon presenting a copy of the rental invoice. Multiple other issues that we had to take it back and forth in for. Told the steering gear was "bad", was supposedly changed out, brought car home same noise, return to dealer was told it must be a defective part that was installed. Dealership orders new steering gear, take car back in to change part, drive vehicle home, same noise from same area. In 3 times for the same problem. I would not recommend this dealership or any Cadillac vehicle EVER. 45k miles : Transmission goes out, have Cadillac care, however somehow the tow was not covered and had to pay out of pocket. Towed to Crestview, car sat for 1 month before it was ever diagnosed, then another month to wait for parts and install. Dash lights lit up for sensor issues, Multiple recalls, that somehow do not get completed when the vehicle is in for service and have to bring back, Drivers door handle stops functioning, bring it in for repair, sits ALL day and never gets completed until I call and say we are picking up the car, wife has to wait for over an hour while they complete the repair which it was there all day for! Vehicle was in and out of service or of no use to us for at least 3 months this past year while making payments... Crestview could not even offer a free oil change or car wash for that matter! Seek other dealerships if you are looking at a Cadillac vehicle. I would highly recommend other manufacturers as this was our first and last Cadillac vehicle! More

Crestview Cadillac’s service department is first class. Chris was very helpful to me! They have a great business center to work from while the car is being serviced! Chris was very helpful to me! They have a great business center to work from while the car is being serviced! More

Very good at relating what my vehicle was in need of And prioritizing what was most urgent to be fil my budget. People are always so very nice. prioritizing what was most urgent to be fil my budget. People are always so very nice. More

Service dept is always pleasant and great to work with. Highly recommend. Will always come back. Highly recommend. Will always come back. More

The service center very organized and clean the gentleman who greet you as you enter he service center is very Courteous. Treats you as he has known you first years who greet you as you enter he service center is very Courteous. Treats you as he has known you first years More

THE AGENT WAS PROFESSIONAL AND THE SERVICE FAST AND COMPLETE. THE DEALERSHIP WAS VERY CLEAN . COMPLETE. THE DEALERSHIP WAS VERY CLEAN . More

A change in my family circumstances meant I’d be driving my car much more this holiday season than I expected. That meant I needed an oil change pronto. Crestview Service fit me in the same day. Great, fr my car much more this holiday season than I expected. That meant I needed an oil change pronto. Crestview Service fit me in the same day. Great, friendly service! More

No loaner car. Not very good communication. Extremely expensive labor cost considering it took less than a day. Not very good communication. Extremely expensive labor cost considering it took less than a day. More

Very proficient and professional. Greeted with kindness. Great customer service. Comfortable environment. Very satisfied with service received Greeted with kindness. Great customer service. Comfortable environment. Very satisfied with service received More