Crestview Cadillac, Inc.

I recently need an oil change I recently needed an oil change, I was able to get in very quickly, Well, having my oil changed, they found some other issues that were addressed I needed an oil change, I was able to get in very quickly, Well, having my oil changed, they found some other issues that were addressed I recently had an oil change, and it was very pleased at how quickly I could get in for an appointment. Everything was done quickly and efficiently and other issues were found that also needed to be addressed. I am going to be getting two new tires because there is a bulge in one of them. Not sure if I actually need to, but I trust their judgment and I guess that will happen the other issue that hat that we did was adding additives to my tank for better performance More

They were very conscious of my time and courteous. They were professional establishment was clean. They answered all my questions, and went above and beyond. They were professional establishment was clean. They answered all my questions, and went above and beyond. More

Had to wait a month to get my car fixed. For 2 and half weeks they told me they had on repair man to fix engine of my car. Took my car in January 2 and got back February 2. They need to hire For 2 and half weeks they told me they had on repair man to fix engine of my car. Took my car in January 2 and got back February 2. They need to hire more people to work on cars. Thinking maybe they should increase what they are paying there help to get more mechanics. All the help was very pleasant. Ron did a great job with answering all my questions. This was the second time I took the car in for the same thing. They had my car before several days to fix my A/C that wasn’t working. The car only has 10,000 miles on it. I ordered this car and it took several months to come in very disappointed. I am 80 year old lady who likes driving a Cadillac and have always driven a GM car.Hope my car is fixed right now or otherwise guess I will be driving in to Crestview with LEMONS hanging from my car. And drive around Rochester and metro Detroit with LEMONS on car. Guess this would make a great news stories for TV. More

We’re able to get me in within a day of letting them know the issue I had with my Cadillac the issue I had with my Cadillac More

Initially your tech said I needed a software upgrade at $400 approx. Then after paying for that the problem was still not fixed. Then you recommended a new HMI module at a total cost of $1700. I have spent $400 approx. Then after paying for that the problem was still not fixed. Then you recommended a new HMI module at a total cost of $1700. I have spent all this money and still the HMI powers out intermittently. The module you put in must be faulty. I have texted and called within the first week and then multiple times later to get this issue resolved. But no one is responding. This is ridiculous, took my money but did not fix the issue. More

Everyone is so very very nice and pleasant to deal in Service and so very prompt. Service and so very prompt. More

Good service especially when things go smoothly. High turnover of sales and service personnel. Friendly and knowledgeable.staff. High turnover of sales and service personnel. Friendly and knowledgeable.staff. More

Great job helping me with t car and it was a good time turnaround for me turnaround for me More

The gentleman that helped check my car and kept me informed the place was nice and clean and it was very happy with the service informed the place was nice and clean and it was very happy with the service More

Chris in the customer service was so easy to work with and he was able to answer all of our questions. We were able to get the services we needed. and he was able to answer all of our questions. We were able to get the services we needed. More