Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crestmont Volkswagen
Pompton Plains, NJ
138 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen. We have been serving our customers here in Pompton Plains and surrounding areas for many years, with high quality products and services. If you can't find the vehicle you're looking for, we'll find it for you! You can also schedule a test drive or contact us here at the dealership with any questions you may have.
We also offer top of the line automotive service to all of our customers. Our state of the art facility features the most current diagnostic and repair equipment available. Whether you are in need of regular routine maintenance or major work, schedule your next service appointment today. We offer shuttle service for our Service customers or you can enjoy free WiFi in our comfortable lounge area while you wait for your vehicle.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 138 reviews
January 31, 2026
Great service, very knowledgeable and also accommodating of my tight schedule. Was able to finalize deal over the phone, went in to pick up, was it in less than 1 hour, super quick and efficient! of my tight schedule. Was able to finalize deal over the phone, went in to pick up, was it in less than 1 hour, super quick and efficient! More
by giuseppesalvitti
Employees Worked With
Robert
October 08, 2025
Crestmont VW is an honorable establishment and quite an anomaly in the car dealership business. This is due to people in their Service department like Dave, Mallory and Duke who went above and beyond to he anomaly in the car dealership business. This is due to people in their Service department like Dave, Mallory and Duke who went above and beyond to help me with a recent, spontaneous service need. They were courteous and incredibly knowledgeable of our car’s issue. Thank you Crestmont for being so competent and supportive! More
by CR
Employees Worked With
Dave, Duke, Mallory
August 15, 2025
I took my car in for its 60K service. When I called to schedule the appointment, I spoke with Anna, who was very polite and provided the exact cost of the service. The servicing itself wa When I called to schedule the appointment, I spoke with Anna, who was very polite and provided the exact cost of the service. The servicing itself was excellent. This was my first time visiting this dealership, and even though I'm now on my third VW, I will definitely return here for future car purchases and servicing. More
by tnaique
Employees Worked With
Anna
August 12, 2025
Your service is great! You are on time, you always perform complementary multi-point inspections and give good recommendations. Thank you!! You are on time, you always perform complementary multi-point inspections and give good recommendations. Thank you!! More
by Ohannesd
Employees Worked With
Mallory Biss
March 06, 2025
Dave in the service department is a rock star. I am pretty needy when it comes to my car, and every single time I called to check on the progress of my repairs (which was a lot, usually once a day I am pretty needy when it comes to my car, and every single time I called to check on the progress of my repairs (which was a lot, usually once a day) he was more than happy to explain everything that was going on. I had an issue with corporate VW, which has been rapidly declining in customer service as of late, and Dave fought for me to make sure they could do the repairs necessary. I have purchased cars from Crestmont in the past, and can honestly say I never had a single issue with any of them. Purchasing from another dealer out of convenience was a huge mistake, a car I bought from Reydel in Edison (my current 2019 Jetta) and a car from three county in lyndhurst (2009 Jetta Wolfsburg) both had issues. Every time, I brought those cars to Crestmont service and they fixed them the right way and didn’t charge me anywhere near what the other dealers quoted me. Needless to say, I’ve learned my lesson. I will only use Crestmont when purchasing or servicing a vehicle because they have NEVER disappointed. Shout out to Dave for being the best service manager out there, and to the techs who worked on my car. You guys are rock stars!! More
by denkrony312
Employees Worked With
Dave Delmonico
