Crestmont Toyota - Service Center

Toyota Service Have always had a good experience when getting service here. Everyone I dealt with was courteous and professional and the work was done on a timely ba Have always had a good experience when getting service here. Everyone I dealt with was courteous and professional and the work was done on a timely basis. More

Excellent service When the 'check engine' icon became visible, the thought of going to the dealership was frightening. But Crestmont understood my fear (COVID-19) and When the 'check engine' icon became visible, the thought of going to the dealership was frightening. But Crestmont understood my fear (COVID-19) and made the service as comfortable,as possible, rectifying the problem quickly. For that I am very thankful for their service and caring. More

Utilized the Toyota care service plan- oil change was easy and they checked all the major safety components. Always great service at Crestmont Toyota Service! easy and they checked all the major safety components. Always great service at Crestmont Toyota Service! More

Roger was very fast, friendly and efficient. He brought my Corolla in at the last minute and they were able to get my oil changed and tires rotated in a very timely manner. The service department was in hi my Corolla in at the last minute and they were able to get my oil changed and tires rotated in a very timely manner. The service department was in high demand that day and they were packed, so I am extremely appreciative that he was able to squeeze me in at the last minute. Crestmont Toyota always does an amazing job and gives quality service. If you ever need service done on your car Roger is the man to speak to. If you ever want an amazing deal on financing or leasing a new or used car Kenny Wilson is the salesman to speak to! I bought my new/used car a year ago from Kenny and it still drives like its brand new. These two men are extremely kind, compassionate and truly care about providing their customers with the best service and sales as possible. Don’t hesitate to go see them at Toyota! I guarantee you will not regret it!! Thank you both for all your help and quality service!! More

Great Service, Great People. The people at the dealership really go out of their way to help you and to make your experience pleasant. Very friendly and fair in the way they treat The people at the dealership really go out of their way to help you and to make your experience pleasant. Very friendly and fair in the way they treat you. More

5K service- with service Rep Roger Wisnewski Crestmont Toyota provides convenient hours . I was in and out for 5K service on a busy weekend before Thanksgiving Holiday. Roger Wisnewski was very h Crestmont Toyota provides convenient hours . I was in and out for 5K service on a busy weekend before Thanksgiving Holiday. Roger Wisnewski was very helpful to explain service provided. I would recommend Crestmont to all Toyota owners. More

Excellen Quick Service Crestmont Toyota always provides quick professional service and is very attentive to owners' needs. It doesn't hurt that this service center is adjace Crestmont Toyota always provides quick professional service and is very attentive to owners' needs. It doesn't hurt that this service center is adjacent to the best diner in New Jersey. You can drop your car of at the center; have breakfast, and your car will usually be ready when you finish breakfast. More

Awesome as always! I have been a loyal long time customer due to their honesty and customer care. Never had a problem that wasn’t addressed. customer due to their honesty and customer care. Never had a problem that wasn’t addressed. More

Understaffed service writers. I've been going to Crestmont for service since 2011. They USED to be good. I recently went there for simple oil change. There was only ONE service wri I've been going to Crestmont for service since 2011. They USED to be good. I recently went there for simple oil change. There was only ONE service writer on staff with several customers waiting! That one writer was extremely sick with a bad cold ! This is unacceptable and inconsiderate, for a dealership service department to be run that way! After paying for my oil change, I was reading the details on the invoice. It stated that I needed immediate attention to several other issues on my vehicle. I was NEVER verbally informed of this by anyone at Crestmont. After bringing this to the service manager's attention, he quickly brought my vehicle back into the shop and had the additional work performed. He was more understanding than the one service writer that they had working that day. Very disappointing ! More

What remarkable service and bless the service managers! I had the first rate experience that one prays for when the driver of a Toyota Camry arrives at Crestmont Toyota after a huge piece of unsecured scrap I had the first rate experience that one prays for when the driver of a Toyota Camry arrives at Crestmont Toyota after a huge piece of unsecured scrap metal hurls itself off of the back of a truck driven by a negligent "hit and run" truck driver. The potentially fatal giant scrap metal barreled its way down Route 20 past Exit/Entrance #56 off the Garden State Parkway and smacks right into my car! The magnificent father/son service management team of Roger and Craig Wisnewski knew exactly what to do to rescue the front of the car upon my arrival for a two-day visit to the Service Department of Crestmont Toyota on Route 23 North in Pompton Plains, New Jersey. It was due to their brilliant original thinking and extraordinary instinct that they were able to rebuild much of the front of my car and make it safe both again for both long-distance and local travel. "Bravo!" to Roger and Craig! More