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Crestmont Toyota - Service Center

Pompton Plains, NJ

4.3
139 Reviews

139 Reviews of Crestmont Toyota - Service Center

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February 07, 2021

Roger Wisnewski scheduled my appointment to have the recalled fuel pump replaced and assigned the most qualified technician to perform the work. Roger explained how long the job would take and I waited More

by lschoppe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Feb 09, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your service advisor Roger Wisnewski and about your experience with us.

January 25, 2021

Have been a Toyota owner for almost 30 years..brought my 2018 Highlander in for routine maintenance and was told that I should replace the battery..cost $500.00..battery not covered in extended warranty..ve More

by Bmclau02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George
January 20, 2021

Rodger Wisnewski was outstanding! He has been servicing my vehicles for over 30 years. He understand that a high level of “white glove” customer service is critical to retain valued Toyota customers. More

by babichbrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Feb 09, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your patronage and your comments about your service advisor Roger Wisnewski!

January 20, 2021

This was our first service visit at Crestmont Toyota. The service was excellent,quick and friendly. We'll be back for our next service visit! More

by Jlopez2185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Feb 09, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. It was our pleasure to assist you! You can self schedule your next Toyota service appointment by following this link https://www.crestmonttoyota.com/schedule-car-maintenance-or-auto-repair-pompton-plains-nj or by calling one of our super-friendly customer care agents at 973-839-2500.

January 14, 2021

The service was terrific and the staff are professional, attentive and knowledgeable. They were particularly exceptional this time and obviously keen to see their customers happy and vehicles road worthy. I More

by Safaripam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Bojarun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike the manager Jennifer,Denise,Debra, Hillary,Telitha anyone I have missed and also I have to say the parts department are always incredibly pleasant and helpful, Roger Wisnewski, Craig Wisnewski, Melissa Hudson
Jan 14, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. It was our pleasure to assist you!

January 14, 2021

Great customer service and follow up from them, friendly and helpful Roger was excellent with his knowledge and made sure we were taken care of More

by aothitis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Jan 18, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about Roger and your experience with us.

December 27, 2020

Always bring my Camry XLE to Crestmont for service. Their service advisors,, (especially Roger) are knowledgeable and experts in the diagnosing a problem and promptly repairing and maintaining my car More

by Leah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rental Car Agent, Name Unknown, Roger Wisnewski
Jan 14, 2021 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your experiences with us!

December 19, 2020

Even with a skeleton service crew, Crestmont managed to find time to replace my dead battery the morning after the snowstorm. Efficient and courteous service as usual. More

by dstein410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hudson
Dec 26, 2020 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your service experience with us.

December 06, 2020

As always Roger explained what was going on and told me to bring my vehicle in right away. I waited for my car and the job was completed within a few hours as promised. Roger and his team responded with co More

by lschoppe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 26, 2020 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. We appreciate your comments about your service advisor Roger Wisnewski and our staff!

December 01, 2020

I am very pleased with your dealership. .... The service has always been great and prompt. ... Service Manager Roger is outstanding in his job in his knowledge and dedication to providing the best service p More

by Joseph Nevatinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 26, 2020 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your recommendation. It was our pleasure to assist you! You can self schedule your next Toyota service appointment by following this link https://www.crestmonttoyota.com/schedule-car-maintenance-or-auto-repair-pompton-plains-nj or by calling one of our super-friendly customer care agents at 973-839-2500.

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