Crestmont Toyota - Service Center

Great Service Writer and very friendly Valet I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative on the procedure for service. This was my first service so it's overwhelming not knowing where to go what to do or whom to speak to but Luis put my nerves at ease. He wrote my vehicle up and walked me to Jason Craig's office which was a pleasure being assisted by this service advisor, he was busy at the moment so Luis made conversation while i waited he asked how my weekend was and about the change in weather which definitely was very nice of him because it helped me not feel impatient or left on my own. Jason was very informative on what was going to be done to my vehicle and how long it would take, he was very straight forward no bs and offered a shuttle service if i didn't want to wait for my vehicle... great service experience!!!!! More

Fantastic assistance The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the prec The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the precise job they did on repairing my vehicle. More

Went in for a routine oil change and needed 105,000 mile tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of nec tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of necessary repairs so I okayed the struts. And sure enough, the car feels a lot "tighter" now. I always to go Crestmont because of the good service I have received there and will continue to do so. Roger, the manager, has always helped me with any questions and I have confidence with both the office and the mechanical staffs. More

Came in for an oil change and tire rotation as usual service dept was very courteous and saw me right away .waiting room was very comfortable :) service dept was very courteous and saw me right away .waiting room was very comfortable :) More

My parents and I used to use Crestmont a lot a few years ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning in their previa. Constantly charging them more and more money and making promises they never kept. Another time my father brought my car in for an oil change, which at the time was $30. My father came home after they charged him over $100 for things that do not even exist on my car. I went in to fight the extra charges and they did not even try to refute them, my money was just refunded. Admitting fault at its best. On top of many other times where we were lied and cheated over and over again by this dealership. I will never voluntarily set foot in this building again. More

My 2000 Tundra was suppose to be taken care of under warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok wi warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok with the frame and it didn't need to be replaced... even within two months of the end date of the campaign for free replacement.Despite having flakes of rust falling off... I was told it was fine. About one week after its last visit for "check up" the frame split on the drivers side separating the truck in half. I brought to a Toyota dealer on RT 17 (Meadow lands) and they said this truck was so bad it should have been replaced over a year earlier. I then asked that they checked the record because this dealer and Roger told me that the frame was safe and no issue. I was then showed my entire warranty and truck history and it showed no such work or inspection ever being done.. other then general repair. These folks are liars and cheats and not sure why as this was all covered under warranty! More

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear b oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear brakes fixed and the price is twice what was quoted by them a week ago. When they gave me a loaner car - I got hit up for $9 worth of gas, even though I drove less than 20 miles. When I complained, I got no response. However, when I didn't complain previously, the called me 10 times to make sure that the service was ok. Stay away from these guys. More

I bought my new corolla from Crestmont about a year ago and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how muc and had an ok experience at that point. Went back for 2 oil changes which were done quickly. I was approaching 15,000 miles and called to see how much it would cost to do ONLY the items required in the service manual that came with my car. The only things listed to do are: oil and filter change, rotate tires, tighten drive shaft, and to inspect the air filter, brakes and a variety of other parts underneath the car. Now every other time I went there, my receipts stated that I got a "complimentary inspection" with each oil change, so this should have covered the inspection, though I would have been willing to pay more for a thorough inspection (an hours labor AT MOST). So the guy I called automaticaly quotes me $350! He say I have to replace the pcv valve, have the brakes adjusted, change the air filter, and many other things. I tell him the manual does not say I need to replace anything automatically, only if an inspection reveals it needs it. He says the manual is wrong and that I have to do those things no matter what for my warranty. I say I am looking at the Toyota official service manual online and then he claims, "Oh, actually it is only the written manual, we can talk about it when you get here". Upon looking at my actual service manual, it is the same as the online one! He lied to me. I asked if I could get my service book stamped if they only do what is listed in my manual and he said NO WAY. What a crock! To maintain my warranty and get the official stamp for my records, I should only have to do what is in the service book! I can understand them trying to push all this extra stuff because they supposedly believe it is a good idea, but they should not refuse me a stamp because I only want to do what TOYOTA MOTOR CORPORATION recommends I do in their own manual! These guys are liars and cheats, I got the necessary tools and instructions and did it myself and kept all the receipts. Avoid this place, either do it yourself or find a good local mechanic. More