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Crestmont Toyota - Service Center

Pompton Plains, NJ

4.3
139 Reviews

139 Reviews of Crestmont Toyota - Service Center

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February 22, 2018

Pleasant thorough and knowledgeable. Expedient too two thumbs up!it was a totally pleasant experience. I would recommend them to anyone who needs exceptional service and sales. Crestmont Toyota is tops More

by Triple2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Frimmer
Feb 26, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

February 02, 2018

Service Great service, on time, clean Helpful follow up calls always a nice touch, Roger is outstanding as usual. Web site scheduling is convenient when wor More

by FJKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Feb 08, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review! We switched to a simpler online scheduler which should alleviate most technical issues. Thanks again!

January 17, 2018

Always a great experience. Excellent service Excellent service form Craig and his team.Kept me informed on all details of the repair and when I can expect the repairs to be completed. Called with More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wisnewski
Jan 17, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

January 15, 2018

amateur service manager craig wisnewski service manager total joke , picked my truck up after along time of just sitting , to find my truck , dented , scratched my personal b More

by iluv2cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Wisnewski
Jan 31, 2018 -

Crestmont Toyota responded

Thank you for your feedback. The description of your experience sounds very unusual for Craig and our service department as a whole. Both Craig who has been with us for nearly 20 years and our service department typically do an awesome job and come highly recommended by our customers. We will however be investigating this. Thank you again.

December 26, 2017

Good job. Able to see problem on my car Was able to detect problem on my car. Excellent jpb. Friendly staff. Explains very well about The problems and how it is fixed. Very knowledgable. More

by Mattcd24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Jan 05, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

December 22, 2017

35,000 maintenance visit wait time given as estimate was accurate; comfortable waiting area; personal review of service by service employee covering all maintenance done on ve More

by g, linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 22, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

December 16, 2017

Good service . Came back to buy another car here Had a warranted issue that local megadealer could not find cause of. Read about Crestmont. Took three visits to find problem, but they really tried. More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Roger Wisnewski, Craig Wisnewski
Dec 18, 2017 -

Crestmont Toyota responded

We are glad that we could help. Thank you for choosing Crestmont Toyota and thank you for your review!

December 02, 2017

Professional no-nonsense service Went to work immediately on my vehicle and I was out of there in a very reasonable amount of time. Reviewed what was done and the current condition of More

by devilznj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 09, 2017 -

Crestmont Toyota responded

Thank you for bringing your vehicle to Crestmont Toyota and thank you for your review!

November 30, 2017

Excellent service. Just two words to describe it: Very professional and efficiency. I Highly recommend Crestmont Toyota service department and Roger Wisnewski. Everythin More

by Jvilchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 09, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

November 12, 2017

Very Impressed with this service department. This was the first time we had serviced our 2015 Highlander XLE at this dealership. There was an internal issue with the engine block covered under th More

by Anthony_2015_Highlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kerri Steeples, Roger Wisnewski, Jason Craig
Nov 16, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review.

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