Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crestmont Toyota
Pompton Plains, NJ
322 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 322 reviews
January 25, 2021
Have been a Toyota owner for almost 30 years..brought my 2018 Highlander in for routine maintenance and was told that I should replace the battery..cost $500.00..battery not covered in extended warranty..ve 2018 Highlander in for routine maintenance and was told that I should replace the battery..cost $500.00..battery not covered in extended warranty..very disappointed More
by Bmclau02
Employees Worked With
George
January 20, 2021
Rodger Wisnewski was outstanding! He has been servicing my vehicles for over 30 years. He understand that a high level of “white glove” customer service is critical to retain valued Toyota customers. my vehicles for over 30 years. He understand that a high level of “white glove” customer service is critical to retain valued Toyota customers. More
by babichbrian
Employees Worked With
Roger Wisnewski
January 14, 2021
Great customer service and follow up from them, friendly and helpful Roger was excellent with his knowledge and made sure we were taken care of and helpful Roger was excellent with his knowledge and made sure we were taken care of More
by aothitis
Employees Worked With
Roger Wisnewski
January 14, 2021
The service was terrific and the staff are professional, attentive and knowledgeable. They were particularly exceptional this time and obviously keen to see their customers happy and vehicles road worthy. I attentive and knowledgeable. They were particularly exceptional this time and obviously keen to see their customers happy and vehicles road worthy. I may have missed some names but please include them. More
by Safaripam
Employees Worked With
Other Employees :
Mike the manager Jennifer,Denise,Debra, Hillary,Telitha anyone I have missed and also I have to say the parts department are always incredibly pleasant and helpful, Roger Wisnewski, Craig Wisnewski, Melissa Hudson
December 27, 2020
Always bring my Camry XLE to Crestmont for service. Their service advisors,, (especially Roger) are knowledgeable and experts in the diagnosing a problem and promptly repairing and maintaining my car Their service advisors,, (especially Roger) are knowledgeable and experts in the diagnosing a problem and promptly repairing and maintaining my car. Crestmont's service is one of the many reasons I return to purchase a vehicle and refer others to them. More
by Leah
Employees Worked With
Rental Car Agent, Name Unknown, Roger Wisnewski
December 19, 2020
Even with a skeleton service crew, Crestmont managed to find time to replace my dead battery the morning after the snowstorm. Efficient and courteous service as usual. find time to replace my dead battery the morning after the snowstorm. Efficient and courteous service as usual. More
by dstein410
Employees Worked With
Melissa Hudson
December 06, 2020
As always Roger explained what was going on and told me to bring my vehicle in right away. I waited for my car and the job was completed within a few hours as promised. Roger and his team responded with co to bring my vehicle in right away. I waited for my car and the job was completed within a few hours as promised. Roger and his team responded with courtesy, professionalism, and expertise. More
by lschoppe
Employees Worked With
Roger Wisnewski
December 01, 2020
I am very pleased with your dealership. .... The service has always been great and prompt. ... Service Manager Roger is outstanding in his job in his knowledge and dedication to providing the best service p has always been great and prompt. ... Service Manager Roger is outstanding in his job in his knowledge and dedication to providing the best service possible. More
by Joseph Nevatinski
Employees Worked With
Roger Wisnewski
November 29, 2020
Very good and prompt service. Was done when at the time I was advised. This time received a loaner vehicle (due to recall) and was very happy with it as well. It had a few new safety features my 2019 doe I was advised. This time received a loaner vehicle (due to recall) and was very happy with it as well. It had a few new safety features my 2019 doesn't have; some annoying but interesting. It gave me a chance to check out the newer vehicle. More
by Rocco
