Crestmont Toyota

My 2000 Tundra was suppose to be taken care of under warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok wi warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok with the frame and it didn't need to be replaced... even within two months of the end date of the campaign for free replacement.Despite having flakes of rust falling off... I was told it was fine. About one week after its last visit for "check up" the frame split on the drivers side separating the truck in half. I brought to a Toyota dealer on RT 17 (Meadow lands) and they said this truck was so bad it should have been replaced over a year earlier. I then asked that they checked the record because this dealer and Roger told me that the frame was safe and no issue. I was then showed my entire warranty and truck history and it showed no such work or inspection ever being done.. other then general repair. These folks are liars and cheats and not sure why as this was all covered under warranty! More

I really like this dealership.....Straight talk, facts, all the information you need to make a decision WITHOUT all the hype and pressure! I visited many dealerships while shopping for a new SUV and most all the information you need to make a decision WITHOUT all the hype and pressure! I visited many dealerships while shopping for a new SUV and most of them didn't come close to Crestmont when it came to having genuine interest in the customer. Andy Beloff is outstanding.... he took the time to research everything that I asked and without fail - got back to me with the information or comparison I was looking for ....while NEVER once pressuring me to make a decision! It was a pleasure dealing with Andy at Crestmont and that will definitely be remembered when it comes time for the next car purchase! More

I have been to this dealership for my last 3 cars. Their customer service is horrendous! They are especially condescending and DECIETFUL to women. I had the service manager Roger Wisenewski tell me that t customer service is horrendous! They are especially condescending and DECIETFUL to women. I had the service manager Roger Wisenewski tell me that they were not the only "doctor in town" when I complained about the customer service insinuating I should go somewhere else. During this particular incident I complained about getting a wheel alignment that I didn't ask for, he asked the service intake person and he said I requested a wheel alignment. Unfortunately, I don't know much about cars and would have never asked for a wheel alignment. I got it and didn't need it. The service center waiting area is always dirty they have a dirty popcorn machine which is gross. In addition to that when I went to get a new car I went there to compare prices. When i told the salesperson that I wanted to get information on a lease but had gotten a price somewhere else he disappeared and never came back. When I complained to the General Manager Benny Chu that his salesperson wasn't helping me he said "Of course you told him you were going somewhere else" He said he's a young guy rationalizing his poor attention and lack of sales training. What about some sales training? This just fits into their culture of poor customer service. I wound up leasing my car there only because I had previously leased there and they gave me a good price do to that. But there attitude is so condescending. I was also there on the last day of the month which they are eager to make sales quotas that they dont tell you things like that I was over on my mileage. I never thought about that but you are supposed to have the option to roll that into your new lease, as I found out after the fact. I got a collection notice from them 4 months later. The thought of going there again makes me sick to my stomach at the way I will be treated especially as a women. I know most dealers have a really bad reputation of being deceitful and dishonest and this dealership certainly lives up to this stereotype. More

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear b oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear brakes fixed and the price is twice what was quoted by them a week ago. When they gave me a loaner car - I got hit up for $9 worth of gas, even though I drove less than 20 miles. When I complained, I got no response. However, when I didn't complain previously, the called me 10 times to make sure that the service was ok. Stay away from these guys. More

Great staff, very knowledgable, will refer friends and family. All dealers have the few that didn't like the experience seems to be the nature of the industry. family. All dealers have the few that didn't like the experience seems to be the nature of the industry. More

We leased a car after losing our in the wrath of Sandy. We were going based on the sticker price of 25,000. We agreed on the monthly payments etc and after signing the contact and coming home I looked at t We were going based on the sticker price of 25,000. We agreed on the monthly payments etc and after signing the contact and coming home I looked at the contract and discover that they overcharge the price of the car by 3,000 dollars. it said "agreed value of the vehicle" well guess what it was not agreed and NOT even discussed. When we went back they told us that this was common practice in their dealership to charge above sticker price. None of this was discussed with us. I feel that we were taken advantage while in a bad situation recouvering from Sandy. They said that because they lost cars and with the gas shortage they had to recoup their money... I will never deal with this dealership again... Crooks and Scammers. More

This is my second car at this dealership. The last one I bought was a Solara and I had it for almost 10 years and now I have the 4 door Camry and I love it Joanne bought was a Solara and I had it for almost 10 years and now I have the 4 door Camry and I love it Joanne More

Great people, great experience. The one and only "no BS " car buying experience I have ever had. We're willing to work with us on price and delivered on the sale in record time. I'm looking forwar "no BS " car buying experience I have ever had. We're willing to work with us on price and delivered on the sale in record time. I'm looking forward to bringing all our Toyotas to Crestmont for service. More

My second lease through this dealerdhip. Great service with a smile. In and out fast with no hassles. Polite and informative...my experience was outstanding. with a smile. In and out fast with no hassles. Polite and informative...my experience was outstanding. More

It's always intimidating to walk into a showroom, but our sales representative was extremely easy to talk to. He never pressured us into making a decision and answered all our questions about the 2011 Rav4 sales representative was extremely easy to talk to. He never pressured us into making a decision and answered all our questions about the 2011 Rav4 we wanted. He was always honest and upfront with the price of our vehicle and there were no surprises at our time of purchase. We spoke to other dealerships and they were not as willing to give us all the information we required in making our decision. More