Crestmont Toyota

Went in for a routine oil change and needed 105,000 mile tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of nec tune-up. After examining the car, Craig told me I needed the struts replaced. I feel that the service department is honest in their assessment of necessary repairs so I okayed the struts. And sure enough, the car feels a lot "tighter" now. I always to go Crestmont because of the good service I have received there and will continue to do so. Roger, the manager, has always helped me with any questions and I have confidence with both the office and the mechanical staffs. More

Came in for an oil change and tire rotation as usual service dept was very courteous and saw me right away .waiting room was very comfortable :) service dept was very courteous and saw me right away .waiting room was very comfortable :) More

I was a little apprehensive of going car shopping by myself but DJ made me feel at ease. He answered all my questions and wasn't pushy. I appreciated that and leased my new Prius from him at a great pri myself but DJ made me feel at ease. He answered all my questions and wasn't pushy. I appreciated that and leased my new Prius from him at a great price I might add. Thanks DJ! More

My parents and I used to use Crestmont a lot a few years ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning ago because there was nowhere else to take our Toyotas. It was not worth it. Consistently they lied to my parents about fixing the air conditioning in their previa. Constantly charging them more and more money and making promises they never kept. Another time my father brought my car in for an oil change, which at the time was $30. My father came home after they charged him over $100 for things that do not even exist on my car. I went in to fight the extra charges and they did not even try to refute them, my money was just refunded. Admitting fault at its best. On top of many other times where we were lied and cheated over and over again by this dealership. I will never voluntarily set foot in this building again. More

They sold me a car that was supposedly "new", but had over 200 miles on it. All the radio presets were set up which is very strange, and the vehicle has a very bad front wheel shaking and vibrat but had over 200 miles on it. All the radio presets were set up which is very strange, and the vehicle has a very bad front wheel shaking and vibration - still to this day 7 months later I am driving and shaking, I fear the wheel will fly off. Also car was repainted very badly ( why a new car had to be repainted is beyond me) They lied to me, charged me full price with their deceitful finance shannigans, and after the purchase - they did not want to know anything about fixing the car. EXTREMELY RUDE TO CUSTOMERS (after the purchase is complete of course) Management are liars, the service dept is just staff walking around, goofing off, telling me that they car is being washed, while I am staring at it in the parking lot - this is at time of pickup after they had the car 7 hours - just to make me wait even longer. I have never seen such unprofessionalism. I will not go back to this dealership for anything, not even service. I filed a complaint with Toyota and am planning to follow up in writing to Toyota - also check the BBB - they already have 6 complaints. I have had Toyota's since 1990, (7 vehicles) , but after this dealership and their deceitful ways, this will be my last Toyota, More

My 2000 Tundra was suppose to be taken care of under warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok wi warranty for a frame replacement and I took to this dealer numerous times over the past years. The service Manager kept telling me that all was ok with the frame and it didn't need to be replaced... even within two months of the end date of the campaign for free replacement.Despite having flakes of rust falling off... I was told it was fine. About one week after its last visit for "check up" the frame split on the drivers side separating the truck in half. I brought to a Toyota dealer on RT 17 (Meadow lands) and they said this truck was so bad it should have been replaced over a year earlier. I then asked that they checked the record because this dealer and Roger told me that the frame was safe and no issue. I was then showed my entire warranty and truck history and it showed no such work or inspection ever being done.. other then general repair. These folks are liars and cheats and not sure why as this was all covered under warranty! More

I really like this dealership.....Straight talk, facts, all the information you need to make a decision WITHOUT all the hype and pressure! I visited many dealerships while shopping for a new SUV and most all the information you need to make a decision WITHOUT all the hype and pressure! I visited many dealerships while shopping for a new SUV and most of them didn't come close to Crestmont when it came to having genuine interest in the customer. Andy Beloff is outstanding.... he took the time to research everything that I asked and without fail - got back to me with the information or comparison I was looking for ....while NEVER once pressuring me to make a decision! It was a pleasure dealing with Andy at Crestmont and that will definitely be remembered when it comes time for the next car purchase! More

I have been to this dealership for my last 3 cars. Their customer service is horrendous! They are especially condescending and DECIETFUL to women. I had the service manager Roger Wisenewski tell me that t customer service is horrendous! They are especially condescending and DECIETFUL to women. I had the service manager Roger Wisenewski tell me that they were not the only "doctor in town" when I complained about the customer service insinuating I should go somewhere else. During this particular incident I complained about getting a wheel alignment that I didn't ask for, he asked the service intake person and he said I requested a wheel alignment. Unfortunately, I don't know much about cars and would have never asked for a wheel alignment. I got it and didn't need it. The service center waiting area is always dirty they have a dirty popcorn machine which is gross. In addition to that when I went to get a new car I went there to compare prices. When i told the salesperson that I wanted to get information on a lease but had gotten a price somewhere else he disappeared and never came back. When I complained to the General Manager Benny Chu that his salesperson wasn't helping me he said "Of course you told him you were going somewhere else" He said he's a young guy rationalizing his poor attention and lack of sales training. What about some sales training? This just fits into their culture of poor customer service. I wound up leasing my car there only because I had previously leased there and they gave me a good price do to that. But there attitude is so condescending. I was also there on the last day of the month which they are eager to make sales quotas that they dont tell you things like that I was over on my mileage. I never thought about that but you are supposed to have the option to roll that into your new lease, as I found out after the fact. I got a collection notice from them 4 months later. The thought of going there again makes me sick to my stomach at the way I will be treated especially as a women. I know most dealers have a really bad reputation of being deceitful and dishonest and this dealership certainly lives up to this stereotype. More

I have been to this dealer 3 times now. I go in for an oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear b oil change - they say I need front brakes. I go in for a recall - suddenly I don't need front brakes, I need rear brakes. I go in to get the rear brakes fixed and the price is twice what was quoted by them a week ago. When they gave me a loaner car - I got hit up for $9 worth of gas, even though I drove less than 20 miles. When I complained, I got no response. However, when I didn't complain previously, the called me 10 times to make sure that the service was ok. Stay away from these guys. More

Great staff, very knowledgable, will refer friends and family. All dealers have the few that didn't like the experience seems to be the nature of the industry. family. All dealers have the few that didn't like the experience seems to be the nature of the industry. More