Crestmont Toyota

Good experience Our experience in purchasing a Toyota was very pleasant, however it was because of dealing with James Morando. He was very professional but did not ma Our experience in purchasing a Toyota was very pleasant, however it was because of dealing with James Morando. He was very professional but did not make us feel uncomfortable. I'm very grateful that we came here and dealt with James. More

Quality Service: clear & direct, speedy response, & honest I had a long standing relationship with another Toyota dealership. The recent customer service I was getting from that dealership was subpar so I dec I had a long standing relationship with another Toyota dealership. The recent customer service I was getting from that dealership was subpar so I decided to shop around. James Morando was the first to reach out to my inquiry (just an example of his speed of response). He understood what I was looking for and gave me several options (clear and direct approach). He came back with a fair offer price and followed up with "I want to earn your business". This mindset and his commitment to quality client service is what sold me. I knew I was going to wait a long time for delivery given that I special ordered the vehicle. Keeping me updated at various intervals and touch points was very important to me. His response time to emails and texts was virtually instantaneous. I have honestly never seen customer service in a car dealership like this before. It was worth the wait and delivery was quick and seamless, in large part due to James' hard work. More

Awesome honest and professional highly recommended I leased a Toyota from James in 2014, he beat my shopped price and got the color I wanted. He replies to my email in minutes. I was in two other toyo I leased a Toyota from James in 2014, he beat my shopped price and got the color I wanted. He replies to my email in minutes. I was in two other toyota dealerships both sales reps gave me run around and offered long back&forth process and ended in unrealistic figures(bate and switch when i came back to pickup the vehicle). He was always up front and honest and valued my time. I wish all car dealers are like him, it is year 2015 and some of them are still stuck in 1970s style of mentality. Anyone can find same spec car from another dealership in internet, but buyers doesn't just make purchase solely base on price only, review and reputation of dealership can be easily compared in the web in seconds from your phone. I am working again with him for car #2 Thanks James More

Thanks Daniel! Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/co Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/computer interface! More

Craig represents excellence in customer service Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is f Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is friendly, knowledgeable and helpful. He learns your car and your relationship to it. Crestmont 23 has serviced my Toyota over 12 years Anne More

Great Service Writer and very friendly Valet I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative on the procedure for service. This was my first service so it's overwhelming not knowing where to go what to do or whom to speak to but Luis put my nerves at ease. He wrote my vehicle up and walked me to Jason Craig's office which was a pleasure being assisted by this service advisor, he was busy at the moment so Luis made conversation while i waited he asked how my weekend was and about the change in weather which definitely was very nice of him because it helped me not feel impatient or left on my own. Jason was very informative on what was going to be done to my vehicle and how long it would take, he was very straight forward no bs and offered a shuttle service if i didn't want to wait for my vehicle... great service experience!!!!! More

Fantastic assistance The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the prec The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the precise job they did on repairing my vehicle. More

Excellent Transparency and Customer Service by Dan Cifelli I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showe I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showed me exact costs that I could compare to the internet and True Car assuring me numerically that I was getting a good deal. As a price buyer who did a lot of research and comparison to other dealerships, I appreciated this. I came back after shopping around a lot and doing a lot of analysis because Crestmont and Dan were the best. I will buy/lease other cars from this dealership and recommend it to others. Dan is a great guy to get a car from as is this dealership. More