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Crestmont Toyota
Pompton Plains, NJ
318 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 318 reviews
May 03, 2015
Thanks Daniel! Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/co Excellent experience working with Daniel! He helped me get a good deal on my new minivan & took the time to show me how to use the whole navigation/computer interface! More
by Roni
Employees Worked With
Daniel Cifelli
April 22, 2015
Craig represents excellence in customer service Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is f Craig has been my service advisor for many years. He explains the work needed and prioritizes it. He provides an accurate estimate of time. He is friendly, knowledgeable and helpful. He learns your car and your relationship to it. Crestmont 23 has serviced my Toyota over 12 years Anne More
by Anne2001
Employees Worked With
Craig Wisnewski
March 16, 2015
Great Service Writer and very friendly Valet I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative I came In to Crestmont For my First 5,000 Mile Service on my Highlander. I was Greeted by the Valet Luis who made me feel welcomed and was informative on the procedure for service. This was my first service so it's overwhelming not knowing where to go what to do or whom to speak to but Luis put my nerves at ease. He wrote my vehicle up and walked me to Jason Craig's office which was a pleasure being assisted by this service advisor, he was busy at the moment so Luis made conversation while i waited he asked how my weekend was and about the change in weather which definitely was very nice of him because it helped me not feel impatient or left on my own. Jason was very informative on what was going to be done to my vehicle and how long it would take, he was very straight forward no bs and offered a shuttle service if i didn't want to wait for my vehicle... great service experience!!!!! More
by Dave16426
Employees Worked With
Valet Luis, Jason Craig
February 20, 2015
Questionable oil pan screw stripped costing $500 I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was st I took my car in for a service oil change and recall repair. When leaving my car I overheard the technician tell a customer their oil pan drain was stripped. Thinking I never heard that before, I thought that was odd. Then later in the day I was called and told my oil pan drain was stripped. I never had any oil leaking and did not go in for that. I looked chat rooms and they say if the oil pan is changed properly (not over tightened) you should never have that problem. Plus, you are not in control of who tightens the pan in the first place. The replacement for such a thing is over $500. I never serviced my car at this dealership before. The whole thing seems fishy and odd. The reviews talk about great sales of the cars at this dealership, but not so great about service there. I would like to know if this is common scam with them. Once your oil pan is stripped, your stuck. I would not be suspicious if I had an oil leak and if I did not hear them tell someone else the same problem hours before. I would like to know if anyone else experienced the "stripped oil pan" scheme? More
by ToyotaGal
January 08, 2015
Fantastic assistance The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the prec The service was excellent and the guy gave me the best assistance. I was extremely pleased with the price and knowledge of the mechanics and the precise job they did on repairing my vehicle. More
by Chino60
December 25, 2014
Excellent Transparency and Customer Service by Dan Cifelli I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showe I worked with Dan to lease a new Toyota Sienna AWD for my family. I appreciated his pricing transparency and salesmanship. He was upfront and showed me exact costs that I could compare to the internet and True Car assuring me numerically that I was getting a good deal. As a price buyer who did a lot of research and comparison to other dealerships, I appreciated this. I came back after shopping around a lot and doing a lot of analysis because Crestmont and Dan were the best. I will buy/lease other cars from this dealership and recommend it to others. Dan is a great guy to get a car from as is this dealership. More
by D1001
Employees Worked With
Daniel Cifelli
December 03, 2014
ZERO CUSTOMER SERVICE Purchased a '13 TAH from another dealership. Presently looking at Prius C's. ANDY BELOFF got my # from online inquires. He called me 2 separate occas Purchased a '13 TAH from another dealership. Presently looking at Prius C's. ANDY BELOFF got my # from online inquires. He called me 2 separate occasions. If conversation does not go his way. He becomes very rude and hangs up the phone. I let it go the first time, but he did it to me again today. Don't get the same treatment from other dealers. From past reviews and my own experience, I will NEVER deal with this dealership ever. More
by ruelche75
Employees Worked With
October 13, 2014
Rob is great . No BS or bait and switch like other dealers. Tells it like it is and try's his best. I will be back once this lease ends in 3 years! George . No BS or bait and switch like other dealers. Tells it like it is and try's his best. I will be back once this lease ends in 3 years! George More
by George711
Employees Worked With
August 07, 2014
Excellent Service When I was looking for a new car I did not know what to expect, but when I came to crestmont toyota I was treated fairly and with respect. I received When I was looking for a new car I did not know what to expect, but when I came to crestmont toyota I was treated fairly and with respect. I received a great deal on my car and I love it. More
by rafael9335
Employees Worked With
James Morando
August 02, 2014
Rob Bojarun is the best! I have bought three vehicles from Crestmont Toyota and Rob Bojarun is the reason I keep coming back! He makes me feel valued as a customer and is a p I have bought three vehicles from Crestmont Toyota and Rob Bojarun is the reason I keep coming back! He makes me feel valued as a customer and is a pleasure to work with. Always professional and extremely helpful. He is quick to offer advise and guides you through the process with ease. I always feel like I am in good hands when dealing with Rob and I will remain his loyal customer. -Frederick Stephenson More
by fcs4137
Employees Worked With
