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Crestmont Toyota

Pompton Plains, NJ

4.4
322 Reviews
What makes us different is the "real" people that run the store. Family owned and operated. "we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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730 State Route 23

Pompton Plains, NJ

07444

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Showing 322 reviews

September 27, 2015

poor customer service ignorant management July 2015 I have purchased a 2012 Toyota Sienna XLE. I was promised run-flat tires remote starter and entertainment system in the van. There was no re More

by laszlossiena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Wisnewski
September 22, 2015

Awesome Buying Experience! I purchased a 2015 Toyota Highlander LE Plus in predawn mica grey from Crestmont Toyota. Not only did they give me the lowest out the door price out More

by Barold008
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2015 -

Crestmont Toyota responded

What a wonderfully detailed review - thank you! Our staff are delighted to hear that we could help make the car purchasing process a smooth one. We look forward to helping you find another Toyota the next time you want another one. Have a great day!

September 20, 2015

Excellent service! We came to James after dealing with another car dealership that was an absolute nightmare and scam. James was a professional and outstanding salesman More

by MTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Sep 23, 2015 -

Crestmont Toyota responded

We are thrilled to hear that James helped make your car purchasing journey an effortless one! Our staff at Crestmont Toyota dedicate themselves to our customers, and their needs. We hope to hear fro you again - have a wonderful day!

September 10, 2015

My Sales Person I had always trouble finding a trustful sales person, specially when is time to buy a new car. Julio been awesome from the first time I walked in the More

by Andre A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Vilchez
Sep 11, 2015 -

Crestmont Toyota responded

Thank you for the great review and for choosing Crestmont Toyota, Andre. We're thrilled to hear that your whole experience was much better than you anticipated and that Julio did such a great job for you. We always do our best to explain all of the details when someone is buying a new car because we want to find the best possible fit for our customers. Enjoy your new, 2015 Camry.

September 08, 2015

Outstanding Service and Salesmanship from James Morando James is a "professional" period: outstanding salesmanship, service, execution, and follow up. James listened carefully to my requirements and deliver More

by DC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Sep 11, 2015 -

Crestmont Toyota responded

What a great review! We'll be sure to pass on the message to James, as well. Our knowledgeable staff at Crestmont Toyota knows they are unlike the rest - there is no need to try, and match a vehicle to someone who does not want it. We believe that each person deserve the car they dream of! We hope to hear from you again.

August 30, 2015

Great dealer I bought a brand new Toyota corolla. Unfortunately I had problem with the paint on the car and I was mislead to believe that it was manufacturers faul More

by marecki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Aug 31, 2015 -

Crestmont Toyota responded

Hello Marek, As you are surely aware we did everything that we could to help resolve your issue. We gladly transported your car to the regional Toyota corporate headquarters to be examined by Toyota factory paint experts. We also provided you with a complimentary loaner while your Corolla was being examined. After careful analysis of your vehicle it was determined that there was no defect in your paint. It was further determined that the spots were caused by outside influences (for example possibly tree sap, harsh chemicals, etc). This determination was concluded by Toyota corporate not Crestmont Toyota. Additionally we never told your wife that it was her fault for driving to the mall. Forgive us but that is simply ridiculous. Many of our cars can be seen at mall, supermarket etc without experiencing the condition that you are experiencing. We are truly sorry that you feel the way that you do but you are villainizing the wrong entity.

Sep 05, 2015 -

Crestmont Toyota responded

Hello Marek, As you are surely aware we did everything that we could to help resolve your issue. We gladly transported your car to the regional Toyota corporate headquarters to be examined by Toyota factory paint experts. We also provided you with a complimentary loaner while your Corolla was being examined. After careful analysis of your vehicle it was determined that there was no defect in your paint. It was further determined that the spots were caused by outside influences (for example possibly tree sap, harsh chemicals, etc). This determination was concluded by Toyota corporate not Crestmont Toyota. Additionally we never told your wife that it was her fault for driving to the mall. Forgive us but that is simply ridiculous. Many of our cars can be seen at mall, supermarket etc without experiencing the condition that you are experiencing. We are truly sorry that you feel the way that you do but you are villainizing the wrong entity.

Sep 19, 2015 -

Crestmont Toyota responded

Hello Marek, We understand that you had a frustrating experience and it is often easiest to blame the dealer. Thank you for your understanding and realization that your issue was not caused by us or the factory and was outside our control. There are no hard feelings on our part and you are always welcome at Crestmont. We would also appreciate you updating your reviews on other sites that you posted on. Thanks again and welcome back to the Crestmont family!

August 26, 2015

Best experience ever! This is the first time I've ever bought a car from a dealership and James was so knowledgeable and helpful that he made it so much better than I had a More

by CPappas07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Aug 27, 2015 -

Crestmont Toyota responded

Hi there, Thanks for choosing Crestmont Toyota for your first purchase at a dealership. We're glad that everything went smoothly for you and that it didn't end up being another horror story! James is a great salesman and does his best to get customers into the right vehicle for them. We'll definitely pass on your kind words to him, we know he'll appreciate them and your recommendation. Thank you again for shopping at Crestmont Toyota. We hope you enjoy your new vehicle! Have a great day.

August 23, 2015

James Makes The Deal Real...Easy For months James helped me thru options for my family. He was a gentlemen the entire time and truly helped make the process less laborious than ever. More

by Slovakbeauty80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Aug 25, 2015 -

Crestmont Toyota responded

Thank you for the great review. It's good to hear that James was able to help you with everything you needed and made your 2nd purchase from him as easy as possible. We very much appreciate your continued business and are pleased to know that you'll be back to visit James when you need a 3rd. Thank you again for the kind words, we will be sure to pass them along to James.

August 20, 2015

Made car buying hassle free After being at the surrounding Toyota dealerships, James by far surpassed them all. Having done most of my homework and negotiating via email, he guar More

by MarknNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Aug 25, 2015 -

Crestmont Toyota responded

Thank you for the great review. We're pleased to hear that you chose to go with us over the surrounding Toyota dealerships. James is a great sales person and always does his best to make sure customers get what they want in a timely and painless manner. We hope you enjoy your new vehicle!

August 14, 2015

Great Experience and a great sales rep! I wanted a new 2015 Avalon Limited. James Morando was the sales rep, and the whole process went smooth and without any issues. James was through and h More

by hrob9999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Morando
Aug 14, 2015 -

Crestmont Toyota responded

Thanks for the great review! It's great to hear that James was able to make the whole process smooth for you and made this your best experience buying an Avalon. We hope you enjoy your new 2015 Avalon Limited and feel free to give us a call if you need anything!

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