Crestmont Toyota

Excellent! We had a wonderful experience! Worked with James and he was very helpful. He was quick to find us the right car for the right price. So happy! We had a wonderful experience! Worked with James and he was very helpful. He was quick to find us the right car for the right price. So happy! More

Amazing customer service I have been through a ton of ups and downs with purchasing a new vehicle considering my credit is not in the best of shape. I came to Toyota and James I have been through a ton of ups and downs with purchasing a new vehicle considering my credit is not in the best of shape. I came to Toyota and James Morando has helped me in the process. He is the most honest and trustworthy in the Sales department. He explains everything thoroughly and he has EXCEPTIONAL customer service. I HIGHLY recommend him to anyone interested in purchasing or leasing a vehicle. He will not let you down. Thank you SO MUCH James!! More

15,000 Service I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low vol I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low volume of people in the waiting room. I was told by the advisor (Jess) that this would essentially be a tire rotation and top-off-fluid service, with no oil change, etc. Pretty basic. He also said it would be about an hour. My cell phone number was part of information I was asked to provide. At the end of TWO hours in the waiting room, I still had no word or acknowledgement from anyone on any problems or delay. I went to the counter to inquire on the status of the truck and spoke with April. She looked up the information on the computer and went in the service bay area, came back out and said it would soon be ready. I asked her to clarify and she said un-assuringly "probably 15 more minutes" as if she frankly had no idea what to say. I reminded her that this was simply a tire change and fluid check and top off and shouldnt be taking this long. I then walked outside and saw my truck parked in the back parking lot area. I could not tell if it was worked on yet or not. I went back inside to wait. Another half hour went by, now 2.5 hours. Still no follow up or response from any Toyota representative. I again went to the counter and spoke to a different girl (name unknown, it was not Jean), and I was back to square one. She was unaware of my previous inquiry, even though April was still on duty, and she was behind this girl and it was if I never spoke with her. She seemed rattled or confused. Now the other girl went into the service bay. About five minutes went by and she didnt come out, so I took the matter into my own hands and went out and looked for my advisor (Jess) myself. Jess was with the girl, seemingly trying to figure out what happened with my truck. I tucked my head into the office to try to get some answers. He was rightfully apologetic, though didnt know what happened. I conclude that one of two things happened: 1. My truck was worked on and no one bothered to let me know or: 2. My truck was forgotten about and was serviced 'on the quick' after I inquired two hours into waiting. It may be a good idea to have a better communication system in place. I draw no faith in your current system. It also appears the girls have more concern in texting, using their cellphones, and kibitzing, rather than taking care of your loyal customers. I also remind you that my cell phone was asked for so I can reasonably expect a clear means of getting in touch with me, although I was clearly sitting in the waiting room the whole time. You would think someone would have wondered why I was waiting so long or express a concern or ask what Im waiting on, and be proactive or alert to actually care to find out what I am waiting for. It would be a good idea to actually have your staff connect people to vehicles, so they have a better understanding of who is waiting for what, so they can be better prepared when problems arise. I dont like having to wait a total 2.5 hours for a simple service that in theory could take about 15 minutes. Then being further inconvenienced to have to solve a problem originating on your side by myself. Bottom line is, if I wasnt the proactive one, I would still be rotting in your waiting room. Have your staff take a little more pride and care in actually servicing your customers. I understand mistakes happen, but this event was in a word, "abysmal". More

Best Salesman in NJ I purchased our first Toyota from Julio while he was still with another dealership. When the time came to get another vehicle for the family, I went I purchased our first Toyota from Julio while he was still with another dealership. When the time came to get another vehicle for the family, I went to Julio even if he transferred to Crestmont. As always, he did not disappoint. Julio helped us a lot- with the pricing, the extras and overall deal. If you need a salesman that will work with you need and are capable of, look for Julio. - Paulo J More

the best dealership !! Julio Vilchez is an awesome salesman. He was so patient with my husband and I and very polite. He knew the toyota corolla inside and out and sat in Julio Vilchez is an awesome salesman. He was so patient with my husband and I and very polite. He knew the toyota corolla inside and out and sat in the car with us showing us everything. We would definitely go back there. We will never use any other dealer but Crestmont. NO PRESSURE THERE !!! We are very happy owners of a new corolla !!! More

My new Rav 4 I was recommend this dealer by my nephew Andre, Julio was very helpful and courteous. My whole experienced was incredible fast and accurate I will def I was recommend this dealer by my nephew Andre, Julio was very helpful and courteous. My whole experienced was incredible fast and accurate I will definitely recommend to all my coworkers as far of my family we have already bought 5 cars and we will continue with this dealer. Thank you, Daniel Aparcana More

Great! I had a great experience getting my new car thanks to Julio. He is very knowledgeable, super helpful and just the nicest guy. He got me a great pric I had a great experience getting my new car thanks to Julio. He is very knowledgeable, super helpful and just the nicest guy. He got me a great price and delivered on everything we discussed. I would definitely recommend Julio. More

Excellent I went to 4 dealers to buy my car and asked for lowest price they can give. All other are cheaters and liers. But thanks to James who gave me the lowe I went to 4 dealers to buy my car and asked for lowest price they can give. All other are cheaters and liers. But thanks to James who gave me the lowest price and that also without any hidden fees on very first meeting. I love their honesty for their customers. I really appreciate your help. Thanks. More

Best car buying experience This was my first time going to a dealership let alone finance a new car. But Andy was such a fantastic service representative who was extremely know This was my first time going to a dealership let alone finance a new car. But Andy was such a fantastic service representative who was extremely knowledgeable and personable. He made me feel comfortable and confident in my decision and answered all of my questions thoroughly. What started out as a scary and anxious situation ended as a positive and overwhelmingly happy and appreciative one! More

Best car buying experience ever! I recently purchased a 2106 Corolla from Julio. I started by speaking with Julio over the phone and he immediately gave me a very fair price. He was I recently purchased a 2106 Corolla from Julio. I started by speaking with Julio over the phone and he immediately gave me a very fair price. He was extremely attentive, knowledgeable, and pleasant throughout the entire process. He put my needs first, didn't pressure me, and exuded trustworthiness. I would recommend Julio to anyone looking for a fair deal and a great car buying experience. More