Crestmont Toyota

Daniel goes the extra "mile" I am a Dentist in Oakland N.J.. I hate buying a car as much as you enjoy coming to see the Dentist. Buying a car from Daniel was easier than I expecte I am a Dentist in Oakland N.J.. I hate buying a car as much as you enjoy coming to see the Dentist. Buying a car from Daniel was easier than I expected, and he went above and beyond to make it happen. I love the Rav4 and all the electronic safety measures that it comes with. More

Wonderful experience. From the time we walked into the dealership until we left, we were listened to, and received an excellent education on the Toyota cars. We shopped ar From the time we walked into the dealership until we left, we were listened to, and received an excellent education on the Toyota cars. We shopped around after that and returned because the service and the deal was the best offered. More

Great purchase experience I purchased a new Toyota on Jan/2/2016 from creastmont toyota I'm very happy with it. I got excellent and attentive attention from Daniel Cifelli He I purchased a new Toyota on Jan/2/2016 from creastmont toyota I'm very happy with it. I got excellent and attentive attention from Daniel Cifelli He was very professional, patient, and helpful with all my questions. I would give him an eleven out of ten if I could. Thanks Daniel More

Highly recommend go for Julio Julio is very helpful during our whole process of leasing. I know to me, a new comer in US without credit history, to getting a lease is not that easy Julio is very helpful during our whole process of leasing. I know to me, a new comer in US without credit history, to getting a lease is not that easy. Julio gave me clear instruction for all the paper Toyota would require, this save me time and get me a leasing credit approval in shorter period than I expected. Besides, he is very open and honest with the cost of the whole leasing period, and really helpful looking for the best interest for customers. I would recommend my friends to him when they come to US later. More

Excellent Experience!! I had an excellent experience with Collie. He was up front and honest from the first time I met him 3 years ago. We had leased a Corolla and purchas I had an excellent experience with Collie. He was up front and honest from the first time I met him 3 years ago. We had leased a Corolla and purchased a Sienna. I visited 2 other Toyota dealers and Collie beat all the prices. I enjoyed the experience so much, 3 years later I returned to lease another Corolla. Crestmont Toyota is an excellent dealer with excellent service and friendly people. I would recommend them to my family and closest friends...especially Collie Thomas. He once again beat the prices of 2 other dealers and an independent salesman. Thanks Collie for making the experience fun and enjoyable. More

Amazing Experience Julio is amazing salesman. I will be purchasing my third car through him. My first car was purchased through him at another dealership. I will continu Julio is amazing salesman. I will be purchasing my third car through him. My first car was purchased through him at another dealership. I will continue to do business with him. He's very honest and always looking out of the best interest of the customer. I would recommended anyone who looking for a great experience to see Julio. You won't regret it, i haven't it. More

Excellent! We had a wonderful experience! Worked with James and he was very helpful. He was quick to find us the right car for the right price. So happy! We had a wonderful experience! Worked with James and he was very helpful. He was quick to find us the right car for the right price. So happy! More

Amazing customer service I have been through a ton of ups and downs with purchasing a new vehicle considering my credit is not in the best of shape. I came to Toyota and James I have been through a ton of ups and downs with purchasing a new vehicle considering my credit is not in the best of shape. I came to Toyota and James Morando has helped me in the process. He is the most honest and trustworthy in the Sales department. He explains everything thoroughly and he has EXCEPTIONAL customer service. I HIGHLY recommend him to anyone interested in purchasing or leasing a vehicle. He will not let you down. Thank you SO MUCH James!! More

15,000 Service I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low vol I brought my Tacoma in for 15,000 mile service at 9:00 AM, Saturday morning. It appeared to be a light morning for appointments, based on the low volume of people in the waiting room. I was told by the advisor (Jess) that this would essentially be a tire rotation and top-off-fluid service, with no oil change, etc. Pretty basic. He also said it would be about an hour. My cell phone number was part of information I was asked to provide. At the end of TWO hours in the waiting room, I still had no word or acknowledgement from anyone on any problems or delay. I went to the counter to inquire on the status of the truck and spoke with April. She looked up the information on the computer and went in the service bay area, came back out and said it would soon be ready. I asked her to clarify and she said un-assuringly "probably 15 more minutes" as if she frankly had no idea what to say. I reminded her that this was simply a tire change and fluid check and top off and shouldnt be taking this long. I then walked outside and saw my truck parked in the back parking lot area. I could not tell if it was worked on yet or not. I went back inside to wait. Another half hour went by, now 2.5 hours. Still no follow up or response from any Toyota representative. I again went to the counter and spoke to a different girl (name unknown, it was not Jean), and I was back to square one. She was unaware of my previous inquiry, even though April was still on duty, and she was behind this girl and it was if I never spoke with her. She seemed rattled or confused. Now the other girl went into the service bay. About five minutes went by and she didnt come out, so I took the matter into my own hands and went out and looked for my advisor (Jess) myself. Jess was with the girl, seemingly trying to figure out what happened with my truck. I tucked my head into the office to try to get some answers. He was rightfully apologetic, though didnt know what happened. I conclude that one of two things happened: 1. My truck was worked on and no one bothered to let me know or: 2. My truck was forgotten about and was serviced 'on the quick' after I inquired two hours into waiting. It may be a good idea to have a better communication system in place. I draw no faith in your current system. It also appears the girls have more concern in texting, using their cellphones, and kibitzing, rather than taking care of your loyal customers. I also remind you that my cell phone was asked for so I can reasonably expect a clear means of getting in touch with me, although I was clearly sitting in the waiting room the whole time. You would think someone would have wondered why I was waiting so long or express a concern or ask what Im waiting on, and be proactive or alert to actually care to find out what I am waiting for. It would be a good idea to actually have your staff connect people to vehicles, so they have a better understanding of who is waiting for what, so they can be better prepared when problems arise. I dont like having to wait a total 2.5 hours for a simple service that in theory could take about 15 minutes. Then being further inconvenienced to have to solve a problem originating on your side by myself. Bottom line is, if I wasnt the proactive one, I would still be rotting in your waiting room. Have your staff take a little more pride and care in actually servicing your customers. I understand mistakes happen, but this event was in a word, "abysmal". More

Best Salesman in NJ I purchased our first Toyota from Julio while he was still with another dealership. When the time came to get another vehicle for the family, I went I purchased our first Toyota from Julio while he was still with another dealership. When the time came to get another vehicle for the family, I went to Julio even if he transferred to Crestmont. As always, he did not disappoint. Julio helped us a lot- with the pricing, the extras and overall deal. If you need a salesman that will work with you need and are capable of, look for Julio. - Paulo J More