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Crestmont Toyota
Pompton Plains, NJ
323 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 323 reviews
March 07, 2024
Crestmont always has provided superior service on my 2015 Tacoma. I recently bought the 2025 Tacoma Sport from Crestmont and waiting for it to arrive. Tacoma. I recently bought the 2025 Tacoma Sport from Crestmont and waiting for it to arrive. More
by John Rodrigues
Employees Worked With
December 29, 2023
Stay as far away from this person as possible, This sales person would not leave me alone, would not let me get back into my own car to leave until i threatened to call the police, the sales dept at this dea person would not leave me alone, would not let me get back into my own car to leave until i threatened to call the police, the sales dept at this dealership is the absolute worst i have ever come across, i declined to lease a new car from them, i changed my mind due to their bad , horrendous behavior during the final paperwork stage of this deal and now will not release the charge on my credit card for $400 plus dollars, despite the fact of me never taking the car , i never even drove the car on a test drive, Also when i requested the return of my $400 plus dollars to my credit card, the sales manager claimed " His Receptionist " was not there then and so would not do it and then took things to the next level inside the dealership by making threatening advances toward me, I had to demand he back off, that is when i tried to leave the dealership by the door and was next accosted by this " Andy B. Person who as i mentioned above would not leave me alone until i threatened police. Please Stay away from the " Sales Dept "at this dealership, for your own sanity and well being More
by kevin.lee86
Employees Worked With
Rob Bojarun
December 10, 2023
Brandon helped me find the RAV4 hybrid I was looking for, and make the trade in simple for my Honda Civic. Very responsive and made the whole process easy. Would definitely refer a friend or get our next fam and make the trade in simple for my Honda Civic. Very responsive and made the whole process easy. Would definitely refer a friend or get our next family car from Brandon and Crestmont again. More
by georgewashington
November 02, 2023
Purchasing my new Sienna from Brandon was a smooth experience, from putting down a deposit to picking up the car. The vehicle even arrived two weeks early! I highly recommend Brandon for fast courteou experience, from putting down a deposit to picking up the car. The vehicle even arrived two weeks early! I highly recommend Brandon for fast courteous knowledgeable service for a new Toyota at MSRP (no markup or market adjustments like other dealers I had called) More
by russ32768
October 05, 2023
We highly recommend Paul in sales, Mike E. in service & Elliot in rentals. All 3 men .. & the service valet too are pleasant, helpful & efficient. We would not hesitate to work with these ge in service & Elliot in rentals. All 3 men .. & the service valet too are pleasant, helpful & efficient. We would not hesitate to work with these gentlemen again. Thank you all for seemless ordering, buying, servicing & renting experiences! More
by Lisa & Tim
June 29, 2023
They have deteriorated immensely since Roger W. and his son Craig left. I stayed with them for about a year and every time I went in for an oil change, All of the assistant service managers were and his son Craig left. I stayed with them for about a year and every time I went in for an oil change, All of the assistant service managers were different. Then came the push for un-needed repairs. The coup de grace occurred in February of 2022 when they put a front passenger side hubcap on so loose that it fell off somewhere on the highway. When I complained about it, demanding a free replacement, the assistant service manager complained that it would cost him 100 bucks (when I would guess they get if from their supplier for around 30.) When I came in at their convenience (a 60 mile round trip), The same assistant service manager insinuated that I was some kind of scam artist. Goodbye Crestmont after 11 years. Now I'm getting my 17 year old Corolla worked on in Morristown. I noticed there a similar pattern: Revolving door assistant service managers and they're slowly coming up with un-needed repairs. I'm giving them one more chance and then it's on to Clinton. I may be screwed anyway since I wouldn't be shocked if all three dealers are owned by the same LLC. More
by pissed-off tom
Employees Worked With
Abraham Lincoln
December 29, 2022
Service Center very unorganized and not focused on the Customer. Dropped off car at 6:45am for a 8:30am service appt, and not even looked at by 2:30pm. Lost a whole day waiting for the car. Manager said t Customer. Dropped off car at 6:45am for a 8:30am service appt, and not even looked at by 2:30pm. Lost a whole day waiting for the car. Manager said to go to a different dealer if not happy More
by tomg3
Employees Worked With
Mike
