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Crestmont Toyota

Pompton Plains, NJ

4.4
322 Reviews
What makes us different is the "real" people that run the store. Family owned and operated. "we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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730 State Route 23

Pompton Plains, NJ

07444

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Showing 322 reviews

December 26, 2017

Good job. Able to see problem on my car Was able to detect problem on my car. Excellent jpb. Friendly staff. Explains very well about The problems and how it is fixed. Very knowledgable. More

by Mattcd24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Jan 05, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

December 22, 2017

35,000 maintenance visit wait time given as estimate was accurate; comfortable waiting area; personal review of service by service employee covering all maintenance done on ve More

by g, linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 22, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

December 16, 2017

Good service . Came back to buy another car here Had a warranted issue that local megadealer could not find cause of. Read about Crestmont. Took three visits to find problem, but they really tried. More

by Marty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Roger Wisnewski, Craig Wisnewski
Dec 18, 2017 -

Crestmont Toyota responded

We are glad that we could help. Thank you for choosing Crestmont Toyota and thank you for your review!

December 02, 2017

Professional no-nonsense service Went to work immediately on my vehicle and I was out of there in a very reasonable amount of time. Reviewed what was done and the current condition of More

by devilznj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 09, 2017 -

Crestmont Toyota responded

Thank you for bringing your vehicle to Crestmont Toyota and thank you for your review!

November 30, 2017

Excellent service. Just two words to describe it: Very professional and efficiency. I Highly recommend Crestmont Toyota service department and Roger Wisnewski. Everythin More

by Jvilchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Dec 09, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

November 12, 2017

Very Impressed with this service department. This was the first time we had serviced our 2015 Highlander XLE at this dealership. There was an internal issue with the engine block covered under th More

by Anthony_2015_Highlander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kerri Steeples, Roger Wisnewski, Jason Craig
Nov 16, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review.

November 03, 2017

# 1 in NJ thats FACT ! # 1 in the STATE that's a FACT ! Excellent Dealer and Service Center ! Would highly recommend this dealer and service center to anyone who is looki More

by Ahmet Kulaksiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kerri steeples, Craig Wisnewski, Jason Craig, Andy Adelin
Nov 08, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review. Craig Wisnewski can be reached directly at 973-248-4951 or craig.wisnewski@crestmont23.com

October 31, 2017

Bad experience on Certified Vehicle purchase If you deal with Andy Beloff, get everything in written. Otherwise he won’t do what he said during the agreement. When I signed a deal on 2017 certifi More

by chow
Recommend Dealer
No
Employees Worked With
Andy Beloff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2017 -

Crestmont Toyota responded

We are truly sorry that you feel the way that you do. We do not mislead our clients. When you placed your deposit on the car it was daytime so any blemishes were clearly visible. Additionally you purchased the car cosmetically as is and at a discounted price because of this. Once again we are sorry that you are upset.

October 29, 2017

2012 Sienna recall Car needed a recall performed. I only deal with Roger (and sometimes Craig). Roger is a true professional who always takes care of me. I have pur More

by winterish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Nov 08, 2017 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review. Roger Wisnewski can be reached directly at 973-248-4950 or rogerw@crestmont23.com

October 20, 2017

Waited 2.5 hours for nothing Brought my car for a scheduled service @8. Got to the doors ar 7:40 and they took car by 7:45. At 10 I go to the desk and ask for ETA. Come to find ou More

by Justin1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Nov 08, 2017 -

Crestmont Toyota responded

Good morning, I am sorry to hear about your experience with our service department. We get it right 99% of the time. I am sorry that we didn't on your visit. Would you mind contacting so we can investigate what went wrong on our end. You can email me at rob@crestmont23.com or call me directly at 973-248-4929 if you prefer.

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