Crestmont Toyota

Excellent service. Just two words to describe it: Very professional and efficiency. I Highly recommend Crestmont Toyota service department and Roger Wisnewski. Everythin Just two words to describe it: Very professional and efficiency. I Highly recommend Crestmont Toyota service department and Roger Wisnewski. Everything was done in my 2017 Camry as I expected. More

Very Impressed with this service department. This was the first time we had serviced our 2015 Highlander XLE at this dealership. There was an internal issue with the engine block covered under th This was the first time we had serviced our 2015 Highlander XLE at this dealership. There was an internal issue with the engine block covered under the power train warranty. The service department was extremely professional, thorough, and went out of their way to get the job done. Roger Wisnewski and Jason Craig were a pleasure to work with and were committed to meeting the needs of customers. Kerri Steeples was also a great help in setting up our initial service appointment, car loaner, and pick of our car. The work was completed ahead of schedule, More

# 1 in NJ thats FACT ! # 1 in the STATE that's a FACT ! Excellent Dealer and Service Center ! Would highly recommend this dealer and service center to anyone who is looki # 1 in the STATE that's a FACT ! Excellent Dealer and Service Center ! Would highly recommend this dealer and service center to anyone who is looking for a pleasant experience all around. Andy Adelin was my sales rep. He gives you more of that neighbor down the street feel. I felt like i was in good hands with Andy he addressed all of my questions with complete and accurate details. I was very happy buying a certified pre owned 2015 Toyota 4Runner. After two weeks of driving my new truck i noticed a smell of rotten eggs emanating from the exhaust into the cabin. I brought it to the service center where i was greeted by Jason Craig. Jason was extremely patient, professional, and straight forward with me and attempted to address my concern the best he could. I can tell you that i was not the easiest customer to deal with that day because of the exhaust smell. However Jason remained positive and put my concerns to ease. He attempted to fix the problem that day but was unable to without the code light showing on the computer. He explained the procedures to me addressed my concern. Shortly after my first visit i was contacted by the Service manager Craig Wisnewski who followed up with me on my concern. Craig was very helpful and gave you that feeling that you were talking to an old friend from school. He asked me questions on the phone in regards to the exhaust smell, he also attempted to offer solutions over the phone. I asked Craig if i could bring in the vehicle the same day, Craig made time for me even though i could visibly see upon arrival that they had a high volume of customers ( might i add its no wonder why these customers would return here ). Craig sat me down in his office and listened to my concern again and offered me a solution. They serviced my truck and found that the gas cap i installed myself was the culprit. During my experience I was even offered a courtesy vehicle due to the inconvenience of having to bring back my truck a second time. I was also greeted by Andy and a smile where we threw some jokes around while i was waiting. During my visit i also saw Jason Craig the assistant manager who greeted me with a handshake and some pleasant small chat. I can only say good things. I have been to many different Toyota Dealers in New Jersey and even came close to calling it quits on Toyota. All the other dealerships I've visited felt " Corporate" like a number not a customer. I've even had one dealership attempt to deceive me with pricing. **** Bottom Line had it not been for the pleasant experience at this dealership and its valued employees i would be driving a ford instead. They have my trust and my business for life. I will be recommending all of my family and close friends to this dealership for both sales and service.****** A Happy and Loyal Customer, -- Ahmet Kulaksiz -- More

Bad experience on Certified Vehicle purchase If you deal with Andy Beloff, get everything in written. Otherwise he won’t do what he said during the agreement. When I signed a deal on 2017 certifi If you deal with Andy Beloff, get everything in written. Otherwise he won’t do what he said during the agreement. When I signed a deal on 2017 certified Camry (~6600 miles), he said that when I pick up the car it will be cleaned like a new car. He also promised to give me two oil change coupon. When I picked up the car it was dark, so couldn’t check interior or exterior. He only gave me one oil change coupon and told me that I will get 2nd coupon when I go pick up the license plate. Next day I saw very bad paint scratch on the door and car wasn’t clean inside. The paint scratch wasn’t there when I saw the car first time at the dealership. I called Andy Beloff and he told me that he will take a look when I go pick up the license plate. He was very rude (completely opposite than when he sold me the vehicle) and said they will try to paint the scratch but cannot promise that it will go away. The scratch did not go away and they did not clean the car inside. When I asked for 2nd oil change coupon, he said he doesn’t have time today for the coupon! Very rude and unreliable sales person… More

2012 Sienna recall Car needed a recall performed. I only deal with Roger (and sometimes Craig). Roger is a true professional who always takes care of me. I have pur Car needed a recall performed. I only deal with Roger (and sometimes Craig). Roger is a true professional who always takes care of me. I have purchased cars from this dealership knowing that Roger will be there to service my vehicle. More

Waited 2.5 hours for nothing Brought my car for a scheduled service @8. Got to the doors ar 7:40 and they took car by 7:45. At 10 I go to the desk and ask for ETA. Come to find ou Brought my car for a scheduled service @8. Got to the doors ar 7:40 and they took car by 7:45. At 10 I go to the desk and ask for ETA. Come to find out they haven't even looked at my car yet. I watched 8 people leave before me that got there after me. I never leave reviews but I missed out on 2 hours of work to sit there while nothing got accomplished More

Auto body repair The repair took longer than anticipated but that apparently was the result of a delay at the body shop in Morristown. Bob Gross was very helpful and c The repair took longer than anticipated but that apparently was the result of a delay at the body shop in Morristown. Bob Gross was very helpful and courteous. More

Amazing experience with the best sales person Daniel Cifeli I had the best experience at Crestmont Toyota. The sales person, Daniel Cifeli, was very knowledgeable and took good care of me. He was very adjusting I had the best experience at Crestmont Toyota. The sales person, Daniel Cifeli, was very knowledgeable and took good care of me. He was very adjusting and provide me a good price point on the new car. Explained all the car features in great detail. I would definitely recommend Daniel to anyone for a new Toyota. Thank you Daniel! More

Saviors after a bad experience elsewhere After a horrific experience with another dealership, I was referred to Crestmont by a regional Toyota rep as well as some friends. Even though it was After a horrific experience with another dealership, I was referred to Crestmont by a regional Toyota rep as well as some friends. Even though it was too late to get me the exact vehicle I ordered 7 months prior, Crestmont managed to pull strings and get me my 2nd choice vehicle with record turn-around time. My SUV was ordered within 24 hours of contacting them, and they kept me in the loop throughout the 4-5 weeks wait for the vehicle. Everyone at Crestmont demonstrated true professionalism and emphasis on customer satisfaction. More

Amazing Paul was a great person. He explained everything to me and gave me a good deal and I was happy to communicat with him. He is a great salesman. Paul was a great person. He explained everything to me and gave me a good deal and I was happy to communicat with him. He is a great salesman. More