Back

Crestmont Toyota

Pompton Plains, NJ

4.4
322 Reviews
What makes us different is the "real" people that run the store. Family owned and operated. "we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
Contact Dealership

730 State Route 23

Pompton Plains, NJ

07444

Directions

By Type

Showing 322 reviews

March 15, 2018

Accommodation I usually make appointments a day ahead but due to an out of state family situation,I needed to leave the next day. Andy accommodated my coming in une More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bowyer
Mar 17, 2018 -

Crestmont Toyota responded

We aim to please! Thank you for coming to Crestmont Toyota and thank you for your review.

March 06, 2018

Consistently Good They don't have the fanciest waiting room and they don't offer you an overload of food, what they give you is good service. I never feel like they're More

by TomK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wisnewski
Mar 12, 2018 -

Crestmont Toyota responded

We'll take it! Thank you for coming to Crestmont Toyota and for taking the time to write your review.

February 25, 2018

Miraculous diagnosis of my old 4 Runner I have a 1997 4 Runner which has had a few challenging engine problems in the last year or so. Crestmont took a bit of time to diagnose the problems, More

by CLAnderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski, Craig Wisnewski
Feb 26, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review. We really appreciate it!

February 23, 2018

Kenny, the easy going salesman Worked with Kenny over the phone to get my uncle a RAV4 deal. He was fast when it came to communication, and was able to work with me on an aggressive More

by eldar ganiev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Crestmont Toyota responded

We are glad that Kenny did a great job assisting you and your dad. Thank you for coming to Crestmont Toyota and thank you for your review!

February 22, 2018

Pleasant thorough and knowledgeable. Expedient too two thumbs up!it was a totally pleasant experience. I would recommend them to anyone who needs exceptional service and sales. Crestmont Toyota is tops More

by Triple2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Frimmer
Feb 26, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

February 08, 2018

Bait and switch They are so nice until the end of the deal . When you pick up your car. You get money tapped on. And then they become hostile. Go anywhere else. Owner More

by 1234asd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Bojarun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Adelin
Mar 05, 2018 -

Crestmont Toyota responded

Hello, I am investigating your complaint. Can you provide me your name and some detail as to what happened so I can look into this further? You can reach me through this system or call me at 973-248-4929. Thank you, Rob Bojarun

February 02, 2018

Service Great service, on time, clean Helpful follow up calls always a nice touch, Roger is outstanding as usual. Web site scheduling is convenient when wor More

by FJKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Wisnewski
Feb 08, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review! We switched to a simpler online scheduler which should alleviate most technical issues. Thanks again!

January 17, 2018

Purchased a new car from Andy LOVED Andy the salesman... He was patient, informative, and fun. He made the experience stress-free. I will go back to him for my next car. More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Adelin
Jan 17, 2018 -

Crestmont Toyota responded

We are glad that you had a fun buying experience with Andy! Thank you for choosing Crestmont Toyota and thank you for your review.

January 17, 2018

Always a great experience. Excellent service Excellent service form Craig and his team.Kept me informed on all details of the repair and when I can expect the repairs to be completed. Called with More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wisnewski
Jan 17, 2018 -

Crestmont Toyota responded

Thank you for coming to Crestmont Toyota and thank you for your review!

January 15, 2018

amateur service manager craig wisnewski service manager total joke , picked my truck up after along time of just sitting , to find my truck , dented , scratched my personal b More

by iluv2cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Wisnewski
Jan 31, 2018 -

Crestmont Toyota responded

Thank you for your feedback. The description of your experience sounds very unusual for Craig and our service department as a whole. Both Craig who has been with us for nearly 20 years and our service department typically do an awesome job and come highly recommended by our customers. We will however be investigating this. Thank you again.

...
15
...