Crestmont Toyota

Kenny Wilson was a great sales person. Also, no hidden fees at the end of the deal and no strong pitch for extended warranty. They also matched the Costco price from another dealer and gave a fair price f fees at the end of the deal and no strong pitch for extended warranty. They also matched the Costco price from another dealer and gave a fair price for the trade in. I’ll go back to this family operated dealer. More

Great Service, Great People. The people at the dealership really go out of their way to help you and to make your experience pleasant. Very friendly and fair in the way they treat The people at the dealership really go out of their way to help you and to make your experience pleasant. Very friendly and fair in the way they treat you. More

5K service- with service Rep Roger Wisnewski Crestmont Toyota provides convenient hours . I was in and out for 5K service on a busy weekend before Thanksgiving Holiday. Roger Wisnewski was very h Crestmont Toyota provides convenient hours . I was in and out for 5K service on a busy weekend before Thanksgiving Holiday. Roger Wisnewski was very helpful to explain service provided. I would recommend Crestmont to all Toyota owners. More

Excellen Quick Service Crestmont Toyota always provides quick professional service and is very attentive to owners' needs. It doesn't hurt that this service center is adjace Crestmont Toyota always provides quick professional service and is very attentive to owners' needs. It doesn't hurt that this service center is adjacent to the best diner in New Jersey. You can drop your car of at the center; have breakfast, and your car will usually be ready when you finish breakfast. More

Awesome as always! I have been a loyal long time customer due to their honesty and customer care. Never had a problem that wasn’t addressed. customer due to their honesty and customer care. Never had a problem that wasn’t addressed. More

Understaffed service writers. I've been going to Crestmont for service since 2011. They USED to be good. I recently went there for simple oil change. There was only ONE service wri I've been going to Crestmont for service since 2011. They USED to be good. I recently went there for simple oil change. There was only ONE service writer on staff with several customers waiting! That one writer was extremely sick with a bad cold ! This is unacceptable and inconsiderate, for a dealership service department to be run that way! After paying for my oil change, I was reading the details on the invoice. It stated that I needed immediate attention to several other issues on my vehicle. I was NEVER verbally informed of this by anyone at Crestmont. After bringing this to the service manager's attention, he quickly brought my vehicle back into the shop and had the additional work performed. He was more understanding than the one service writer that they had working that day. Very disappointing ! More

What remarkable service and bless the service managers! I had the first rate experience that one prays for when the driver of a Toyota Camry arrives at Crestmont Toyota after a huge piece of unsecured scrap I had the first rate experience that one prays for when the driver of a Toyota Camry arrives at Crestmont Toyota after a huge piece of unsecured scrap metal hurls itself off of the back of a truck driven by a negligent "hit and run" truck driver. The potentially fatal giant scrap metal barreled its way down Route 20 past Exit/Entrance #56 off the Garden State Parkway and smacks right into my car! The magnificent father/son service management team of Roger and Craig Wisnewski knew exactly what to do to rescue the front of the car upon my arrival for a two-day visit to the Service Department of Crestmont Toyota on Route 23 North in Pompton Plains, New Jersey. It was due to their brilliant original thinking and extraordinary instinct that they were able to rebuild much of the front of my car and make it safe both again for both long-distance and local travel. "Bravo!" to Roger and Craig! More

Great service department. They went above and beyond for my first experience. I will definitely be going here in the future. I would recommend this dealership to anyone. They are much better than some past my first experience. I will definitely be going here in the future. I would recommend this dealership to anyone. They are much better than some past experiences I’ve had. More

Ease of purchase Recently purchase a 2019 Avalon. Salesperson, Kenny Wilson, was the best. Very knowledgeable, pleasant & helpful. Explained all the vehicles featu Recently purchase a 2019 Avalon. Salesperson, Kenny Wilson, was the best. Very knowledgeable, pleasant & helpful. Explained all the vehicles features. Car was received with scratches in side mirror & Kenny had the problem corrected with no hassle. My only complaint with Crestmont - I have been bringing my previous Camry for service for the past 4 years and it was usually a 2 1/2 hr wait. More

System issue - Warning Lights My warning lights went on and off while driving, although there didn't seem to be anything wrong with car. Tech was able to diagnose and fix My warning lights went on and off while driving, although there didn't seem to be anything wrong with car. Tech was able to diagnose and fix More