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Crestmont Toyota
Pompton Plains, NJ
318 Reviews
What makes us different is the "real" people that run the store. Family owned and operated.
"we care" and listen. See why! We dare you to compare. Crestmont Toyota is a Toyota new and used car dealership serving the New Jersey, New york and Pennsylvania areas. We have a friendly and knowledgeable staff that is ready to help you with your sales, service and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 318 reviews
August 01, 2024
Daniella was excellent as usual She is very professional caring and definetely listen to what the customer has to say Also the rest of the staff at Crestmont is courteous and helpful caring and definetely listen to what the customer has to say Also the rest of the staff at Crestmont is courteous and helpful More
by franzese
Employees Worked With
Service staff excellent
June 12, 2024
There are two incidents that reflect on the competence and professionalism' of this service center. #1 - This service center is the only place we have ever taken our 2016 Toyota RAV4 for an oil change. and professionalism' of this service center. #1 - This service center is the only place we have ever taken our 2016 Toyota RAV4 for an oil change. Today they said I need a new oil pan because the threads on the oil drain plug were stripped. They had to be the ones that stripped the threads so why must I pay for a new oil pan. We declined the oil pan fix. #2 - They always rotate the tires when I get service. About a week after the last service, my wife complained of a noise when driving. Upon investigation, it was found that all the driver’s side rear wheel lug nuts were loose. Its circumstantial, but I think a Crestmont mechanic was at fault. My family has purchased 4 vehicles from Crestmont and have used their service center often. I doubt that I will never deal with them again. Update 1: Hooray for reviews. Crestmont read my review and called me. They promised to take care of the oil drain plug issue. I will update this review again later. Update 2: Thanks to their Customer Relations Manager, Mike Mongiovi, they rethreaded the oil drain plug hole and didn’t charge us anything. More
by philipprekel
Employees Worked With
Mike Mongiovt
May 20, 2024
I purchased a 2024 RAV 4 Hybrid. Brandon was knowledgeable, experienced and efficient. I never knew buying a new car could be so easy and painless. He communicated with me every ste Brandon was knowledgeable, experienced and efficient. I never knew buying a new car could be so easy and painless. He communicated with me every step of the way and is a really nice guy too. Joe xpeloaned all the packages and didn’t make me feel uneasy. Overall wonderful experience. Will definitely recommend to friends and family More
by karen
April 25, 2024
The the service at Crestmont is always top notch from start to finish. I always get updates and the staff is very pleasant to converse with. A+ start to finish. I always get updates and the staff is very pleasant to converse with. A+ More
by mario.zimbardo
Employees Worked With
Eric from service
April 19, 2024
The dealer was very efficient and promptly serviced my vehicle much faster than expected, only issue I ran into was I was enjoying reading a book on their waiting room and the dealer had my car finished b vehicle much faster than expected, only issue I ran into was I was enjoying reading a book on their waiting room and the dealer had my car finished before I finished reading a interesting chapter in the book. More
by John
Employees Worked With
Service Department
March 07, 2024
Crestmont always has provided superior service on my 2015 Tacoma. I recently bought the 2025 Tacoma Sport from Crestmont and waiting for it to arrive. Tacoma. I recently bought the 2025 Tacoma Sport from Crestmont and waiting for it to arrive. More
by John Rodrigues
Employees Worked With
December 29, 2023
Stay as far away from this person as possible, This sales person would not leave me alone, would not let me get back into my own car to leave until i threatened to call the police, the sales dept at this dea person would not leave me alone, would not let me get back into my own car to leave until i threatened to call the police, the sales dept at this dealership is the absolute worst i have ever come across, i declined to lease a new car from them, i changed my mind due to their bad , horrendous behavior during the final paperwork stage of this deal and now will not release the charge on my credit card for $400 plus dollars, despite the fact of me never taking the car , i never even drove the car on a test drive, Also when i requested the return of my $400 plus dollars to my credit card, the sales manager claimed " His Receptionist " was not there then and so would not do it and then took things to the next level inside the dealership by making threatening advances toward me, I had to demand he back off, that is when i tried to leave the dealership by the door and was next accosted by this " Andy B. Person who as i mentioned above would not leave me alone until i threatened police. Please Stay away from the " Sales Dept "at this dealership, for your own sanity and well being More
by kevin.lee86
Employees Worked With
December 10, 2023
Brandon helped me find the RAV4 hybrid I was looking for, and make the trade in simple for my Honda Civic. Very responsive and made the whole process easy. Would definitely refer a friend or get our next fam and make the trade in simple for my Honda Civic. Very responsive and made the whole process easy. Would definitely refer a friend or get our next family car from Brandon and Crestmont again. More
by georgewashington
November 02, 2023
Purchasing my new Sienna from Brandon was a smooth experience, from putting down a deposit to picking up the car. The vehicle even arrived two weeks early! I highly recommend Brandon for fast courteou experience, from putting down a deposit to picking up the car. The vehicle even arrived two weeks early! I highly recommend Brandon for fast courteous knowledgeable service for a new Toyota at MSRP (no markup or market adjustments like other dealers I had called) More
by russ32768
