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1,880 Reviews of Crestmont Hyundai - Service Center
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October 21, 2024
When my new Hyundai Santa Fe (4months) started making clanking noises, it took me a month to get into Service. At my appointment, they claimed to not hear the noise, and sent me away. As soon as I pulled clanking noises, it took me a month to get into Service. At my appointment, they claimed to not hear the noise, and sent me away. As soon as I pulled it out of the garage, it was making the noise still. So I pulled it back around to the garage and I asked them if they could please drive it around the parking lot. Once they did that they did hear the noise and determined that I needed a new transmission because by there was a recall on them. They had no dealership car to let me drive, so they told me my car was safe to drive. Just make sure I use the emergency parking break. They said they would order the part which was gonna take almost a month to come in. Meanwhile, my car got worse and worse , and very scary to drive. I finally took a video and emailed it to the service man. He let me know that my car was “now not” safe to drive and that it needed to be towed to the service department. They also still did not have a car for me and my part was on backorder. At one point during this process when I was notified, there was no lender car for me. I asked him how I was supposed to get to work. He told me that they did not have to give me a car. But if they did, it would’ve been a courtesy. I feel like if you buy a brand new car, the dealership would have more sympathy and understanding when that new car can no longer be driven. I found out later that they should have checked the car for that recall before it left the lot. They did not have time to check that one before I bought it. I will not be coming back to the dealership! More
by laurieperry49
Verified Customer
October 18, 2024
I had the oil changed on my Hyundai and waited for it. Dealership was great, clean, free popcorn and coffee got in my car to leave and it was like no one was in it, they even said they were going to wash Dealership was great, clean, free popcorn and coffee got in my car to leave and it was like no one was in it, they even said they were going to wash it but it was raining out. I like that there was no signs of having a grease fight in my car, nice job mechanics. More
by Robertchipka
Employees Worked With
The garage
October 16, 2024
The service advisor that took care of me was awesome. I just retired after 35 years in truck dealer service management with 20 locations and wish he had worked for our company. I’m sorry I didn’t get his I just retired after 35 years in truck dealer service management with 20 locations and wish he had worked for our company. I’m sorry I didn’t get his name. More
by rmerrill25
Employees Worked With
I did not get the service advisors name
October 15, 2024
Everything about experience was positive. Responded to all requests and timing and delivery were great. Responded to all requests and timing and delivery were great. More
by DOMINICVANNUCCI
October 15, 2024
I arrived to my first oil change appointment early, and service rep was not happy and gave that look and told next he will not take me in if I arrive early next time. service rep was not happy and gave that look and told next he will not take me in if I arrive early next time. More
by nassermorra
October 15, 2024
The tech was incredibly rude. Will never be back. My issue was also not resolved Will never be back. My issue was also not resolved More
by 123
Employees Worked With
October 15, 2024
I was pleased with the service I received from Justin Brown and the other people who were involved in helping to get me into a new car. I look forward to future dealings with you guys. Brown and the other people who were involved in helping to get me into a new car. I look forward to future dealings with you guys. More
by dowellangelo22
October 15, 2024
Very thorough, comprehensive, courteous. On time. Waiting area with TV, variety of machine-automated coffees, and snacks (if people haven’t eaten thrm all up!). On time. Waiting area with TV, variety of machine-automated coffees, and snacks (if people haven’t eaten thrm all up!). More
by Darlene.downs
Employees Worked With
October 15, 2024
Good fast service, would give 5 stars if appointments weren't out so far ahead. weren't out so far ahead. More
by billsmith1425
Employees Worked With
