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Crestmont Hyundai - Service Center

Brunswick, OH

4.3
1,890 Reviews

1,890 Reviews of Crestmont Hyundai - Service Center

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March 21, 2023

For years this place has been exceptional so we continue to buy Hyundais. Kudos to the staff. More

by djgales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David LaLonde, Emily Hamrick
March 20, 2023

I was doing this oil change for my father so this is not my car. This was the most unorganized process I’ve ever been through. So happy I don’t own this brand of vehicle. More

by Hinckleymom1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Mulligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David LaLonde
March 19, 2023

The salesman was not upfront about only one key Fob available and never followed through. The vehicle was delivered smelling of cigarette smoke with an attempt to mask the smell with a floral air fre More

by Chuck H
Recommend Dealer
No
Employees Worked With
Kate Reshni
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Dresp
March 19, 2023

Not fully satisfied with the car service work done. Alignment is not proper even after two times alignment is done. Suspension noise is still coming. Engine/ Exhaust noise is not gone even after repla More

by kukkucool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David LaLonde
March 17, 2023

The car has now been there nearly 5 weeks and the communication has been zero from them. Each week I call and ask for an update. I know it's hard to get parts, but some form of communication would be More

by CAYLEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley, Brendan, David LaLonde, Emily Hamrick
March 15, 2023

David is exceptional. Great customer service and knowledgeable. Couldn't ask for a better person in David More

by Slp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David LaLonde
March 15, 2023

I purchased my car there, and I returned for service, and as much as I paid for my car and for my service, they couldn’t even wash it. Ridiculous. More

by Carowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Reshni
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Hamrick
March 14, 2023

Dave in service is great. Had to wait to get my car in for the recall and couldn’t complete due to a missing part. Everyone was nice, polite and overall ver helpful. More

by stacymfrance
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David LaLonde, Emily Hamrick
March 13, 2023

Or car took 3 months to get done. Communication was appalling. We will NEVER be back. More

by LRossey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David LaLonde
March 10, 2023

This dealership does an excellent job in taking care of their customers. They are considerate and willing to go the extra mile to satisfy their customers needs. More

by STARCOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David LaLonde, Emily Hamrick
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