Crestmont Hyundai - Service Center

Brendan is five star all the way! Always helpful and willing to help. He answers all questions and gets the job done. He goes above and beyond. ★★★★★ Always helpful and willing to help. He answers all questions and gets the job done. He goes above and beyond. ★★★★★ More

A lot of problems for brake replacement and tire replacement. I could hear the rattle leaving the parking lot. Finds out the caliper pin was stripped (hard to believe the car was test driven like replacement. I could hear the rattle leaving the parking lot. Finds out the caliper pin was stripped (hard to believe the car was test driven like Brendan told me). Then after this was fixed, tpms didn’t work. It didn’t come on shortly after driving. Again, should have been caught on test drive after tires were changed. I will say I am happy that the service manager provided me a rental. More

The trim that was replaced was damaged and was worse than the old trim. My loaner vehicle wasn't registered in the state of Ohio and had players for another vehicle on it. The tires were never rotated even t the old trim. My loaner vehicle wasn't registered in the state of Ohio and had players for another vehicle on it. The tires were never rotated even though the paperwork started that they were. I'm too disappointed to continue this. More

Showed us all the car features that made this car the best one for us. Thanks Terry best one for us. Thanks Terry More

I am very pleased with this dealership! Very professional and I like going there! Clean and neat. Very professional and I like going there! Clean and neat. More

The service once I got there was fine. The issue is that when I called about a blue link notification and engine light on I was offered an appointment 7 weeks out. I find that unacceptable The issue is that when I called about a blue link notification and engine light on I was offered an appointment 7 weeks out. I find that unacceptable. I dropped the car off and was without the car for four days. I had to call for an update, no one called me to tell me the car was done. More

Horrible customer service in the maintenance department. The service doesn’t even deserve a one star rating. The service manager(Bryan M) and service advisor(Emily H) never returned my calls regarding my t The service doesn’t even deserve a one star rating. The service manager(Bryan M) and service advisor(Emily H) never returned my calls regarding my transmission. The only person who responded to me once was David and he tried obtaining information for me but Emily who took my vehicle in was not returning his calls. Found a Hyundai dealership in Parma whose service manager was more than willing to help me with the transmission issue and resolved it for me. Will never return to Crestmont Hyundai nor will I recommend them to anyone. More

Dealership is good for normal service, oil change, tire rotation etc. I had to have my sunroof replaced twice on my 2019 G70. The first time my driver side door was damaged and cost over $1,100 to get repa rotation etc. I had to have my sunroof replaced twice on my 2019 G70. The first time my driver side door was damaged and cost over $1,100 to get repaired. The dealer covered the cost and gave me a loaner. I had to get the sunroof replaced again in August 2023. It took two weeks, but they provided me a loaner. When I got my car back my headliner was trashed, broken sunroof parts were never cleaned up, screws and ball bearings were left in the door and center console, greasy finger prints, and debris from the sunroof and headliner was never cleaned up after the repair. Service rep tried to clean it and gave me a can of cleaner to use which worked ok but didn’t clean it all the way. More

This was my first experience at Creastmont Hyundia and it was much better than my pervious dealership. was much better than my pervious dealership. More

Felt like I was an imposition. Took me 8 weeks to get an appointment for recall that was supposedly so urgent. Never the same people two times in a row at service desks Took me 8 weeks to get an appointment for recall that was supposedly so urgent. Never the same people two times in a row at service desks More