Crestmont Hyundai - Service Center

Unfortunately my experience trying to get service, during service, and after service has been the worst experience I have had. I took my car here which is an hour away from where I live into the worst experi service, and after service has been the worst experience I have had. I took my car here which is an hour away from where I live into the worst experience I’ve had trying to get my car fixed. I’m disappointed to say that I was never updated about my car unless I called multiple times. There was miscommunication about my car all the way through. It has been an absolute headache to get my car taken care of and to get ahold of anyone here at this dealership. I was given the wrong parts and they were not replaced come a previous purchase and was told it could be done upon dropping my car off, the splash guard underneath my car is missing and no one can tell me where it is or what happened to it. I am missing my last service sticker from where I got my last oil change from my car which I discovered today and I have tried calling multiple times even leaving a voicemail to which has not been returned. I’m sick and tired of calling to get simple questions answered. I can only imagine what else I will find has happened to my car or what could be missing. More

It takes a long time to make an appointment. Coupons are misleading. Did not get a printout of overall inspection of car. Hope it was done! The person in the service department was very frie Coupons are misleading. Did not get a printout of overall inspection of car. Hope it was done! The person in the service department was very friendly. More

Brendan was thorough and helped solve an issue with my car. He went above and beyond! car. He went above and beyond! More

Got right in, they had a loaner ready and waiting for me. The vehicle was done when they said and handed it back cleaner (washed and swept inside). Above my expectations! The vehicle was done when they said and handed it back cleaner (washed and swept inside). Above my expectations! More

Brendan makes it very easy and does an outstanding job taking care of my service needs taking care of my service needs More

Fast, friendly Very good service, good information. Very fast. It was a good experience. Will recommend to others. Very fast. It was a good experience. Will recommend to others. More

Professional and attentive. I felt that my concerns were professionally and politely addressed. Thank you I felt that my concerns were professionally and politely addressed. Thank you More

Mike and David epitomize the meaning of good service ; Mike was on top of everything and communicated effectively as promised. David is always polite and helpful. Mike was on top of everything and communicated effectively as promised. David is always polite and helpful. More

Communication is very poor between departments. Especially the accounting/sales interactions I would not recommend a Hyundai to anyone. I've owned 20 plus new cars in my lifetime and this car is by Especially the accounting/sales interactions I would not recommend a Hyundai to anyone. I've owned 20 plus new cars in my lifetime and this car is by far the worst, car Boggs down to the point you are scared to pull out onto the highway. More

Part of my service was suppose to be tire rotation. Realized after leaving this did not get completed. Receipt notes this as being completed Realized after leaving this did not get completed. Receipt notes this as being completed More