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1,959 Reviews of Crestmont Hyundai - Service Center
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March 19, 2019
Nice fast Came in for recall taken care of quickly...they were very attentive and took care of my needs .I will be back again...thank you very much Came in for recall taken care of quickly...they were very attentive and took care of my needs .I will be back again...thank you very much More
by Cindy
Verified CustomerEmployees Worked With
Emily Hamrick
March 19, 2019
Wish I didn’t buy a car from crestmont I really don’t want to get into much detail because I have already wasted so much time but I was sold a very expensive car. Problems from the very beg I really don’t want to get into much detail because I have already wasted so much time but I was sold a very expensive car. Problems from the very beginning. GM was unresponsive to issues The first time at the service center (Crestmont Hyundai) the girl in the service center was absolutely horrible. Very rude and talked back, made faces, rolled her eyes to various customers including myself. There was a older gentleman there who I’d like to point out that was very kind. While in the waiting room I heard a supervisor/manager discipline a employee. In front of everyone. It was really cold outside and he just wanted a break. I drove an hour and a half just to buy this car and it’s been the worst. Noooo thank you and would never recommend this dealership. Oh not to mention there was an argument about a sale between two sales reps ON THE FLOOR. More
by Unfortunateexperience
Employees Worked With
Mike Gilbert , Ken Harris, Tabatha Oliver, Paul Brazie, Emily Hamrick
March 18, 2019
Help with navigation Mark was extremely helpful in helping with my concern. He is always friendly and does not make me feel like I am interrupting his day Mark was extremely helpful in helping with my concern. He is always friendly and does not make me feel like I am interrupting his day More
by cyoung1055
Employees Worked With
Mark Crow, Tabatha Oliver, Megan Mullins
March 18, 2019
Great Service David and the service team were great as always! They got me in even though they were extremely busy and kept me updated throughout the day! Thank you David and the service team were great as always! They got me in even though they were extremely busy and kept me updated throughout the day! Thank you guys! More
by 2245137
Employees Worked With
David LaLonde
March 18, 2019
Acknowledge your customer!! I sat in my car for 5 minutes before anyone acknowledged me. I stood in front of the desk for several minutes w/o being acknowledged. Once acknowledg I sat in my car for 5 minutes before anyone acknowledged me. I stood in front of the desk for several minutes w/o being acknowledged. Once acknowledged, service was good. More
by CRSULLIVAN1109
Employees Worked With
I don't know names
March 18, 2019
Oil change Punctual for oil change, explained the bill and checked for any campaigns and open recalls on the vehicle. Would not have employees gather by the win Punctual for oil change, explained the bill and checked for any campaigns and open recalls on the vehicle. Would not have employees gather by the window where you pay your bill and talk to the lady that checks you out about customers and encounters of the day. More
by NANCYPA25
Employees Worked With
David LaLonde, Emily Hamrick
March 18, 2019
Prompt SERVICE When I take my car to Crestmont, the wait time to check in happens promptly. All the employees are very nice and helpful and the wait for service is When I take my car to Crestmont, the wait time to check in happens promptly. All the employees are very nice and helpful and the wait for service is short! More
by chordalmar13
Employees Worked With
Robert Anderson
March 17, 2019
Oil change Had a good experience. Nice area to wait in. Service personnel were friendly. Accommodated my request to delay service for 20 minutes without a proble Had a good experience. Nice area to wait in. Service personnel were friendly. Accommodated my request to delay service for 20 minutes without a problem. More
by KMonyak
Employees Worked With
Robert Anderson
March 15, 2019
Service I tell people about this dealership all the time! I tell about the service department and how quick you can get things done.Get your car washed free! I tell people about this dealership all the time! I tell about the service department and how quick you can get things done.Get your car washed free! More
by Browny$
Employees Worked With
Emily Hamrick
March 15, 2019
Oil change I always schedule an 8:00 appointment so I can get in and out quickly before any backup happen. On my last appointment my car sat for about 25 minutes I always schedule an 8:00 appointment so I can get in and out quickly before any backup happen. On my last appointment my car sat for about 25 minutes (first appointment of the day) because there was only one tech in the shop. There appears to be a labor shortage or scheduling issue or possibly something more. I have many other choices for an oil change besides the dealership but I’ve always given the dealer a chance to win my confidence and loyalty...... need some major improvement here. On a positive note, I’m always greeted respectfully and professionally by the service writer David. My personal feeling is that the excellence stops after the service writer hands off the car. More
by DNAGLE51
Employees Worked With
David LaLonde
