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1,966 Reviews of Crestmont Hyundai - Service Center
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April 07, 2019
Helpless repair service After 3 months of push back and denial of a problem, we were finally able to get it fixed through Classic Hyundai Mentor. Robert Anderson (Crestmont After 3 months of push back and denial of a problem, we were finally able to get it fixed through Classic Hyundai Mentor. Robert Anderson (Crestmont Hyundai service manager) has an email with their diagnosis attached. He took care of me… AWD is not functioning. I have numerous videos of evidence of it slipping and not engaging in different circumstances. They recommended alignment and new tires. I am lied to and sent home with a defective AWD system (invoice stating the AWD is working as intended). Reason being is "I do not understand how AWD works". He explained to me numerous times how AWD works in a complicated way, how I didn't press the right buttons in the right sequence... and so much more. Robert had me test the car in snow, in front of him, because the videos were not relevant. He admitted the car had only one front wheel spinning. Two and a half weeks later I dropped the car off after finally being offered a loaner (nobody called back to let me know it would take that long)… 3 days later Robert calls and says the car is ready to be picked up. That particular day we had 50+ degrees and sunny, but Robert found snow and ice and tested the car. He concluded the AWD was working fine. I tested the car when I got home, no AWD (Robert has videos). All of this... because there are no 4-wheel dynos available for testing in real world conditions. I felt helpless... Robert was able to convince Hyundai Field tech and my case manager that my car is fine after originally agreeing there was a problem. To say the least... I had higher expectations from him; he is the expert. At Classic, the service manager didn't have to get involved. The adviser was able to help me. In 3 hours, we were on our way back home. 2014 Santa Fe sport 2.0T AWD - purchased here in 2015 Radu Z. More
by Radu OH
Employees Worked With
Robert Anderson
April 06, 2019
Mike is GREAT Mike is by far the best service department manager my family has ever met!! That man makes the dealership run great! I’m sorry I can’t remember Mikes Mike is by far the best service department manager my family has ever met!! That man makes the dealership run great! I’m sorry I can’t remember Mikes last name to give him all the kudos!! More
by sohosky5
Verified CustomerEmployees Worked With
Mike
April 05, 2019
Excellent Service David LaLonde had everything ready to go for my appointment. I was able to sit back and relax and my van was ready when he said it would be. The new David LaLonde had everything ready to go for my appointment. I was able to sit back and relax and my van was ready when he said it would be. The new tires that were mounted were registered with the manufacturer for me. More
by DALE.LAUX
Employees Worked With
David LaLonde
April 04, 2019
Great service Emily was my service person and she listened to my complaints and was able to fix my car when no other dealership could. She was willing to hear me ou Emily was my service person and she listened to my complaints and was able to fix my car when no other dealership could. She was willing to hear me out and not just assume that I didn't know what I was talking about and for that reason alone i will get all of my future services done here. Waiting area isn't the best but if my cars fixed right the first time I'd sit on a steel folding chairs and wouldn't have any complaints. I can't explain how happy I am to be able to listen to the radio without my door rattling the entire time. I just wanna thank everyone that was involved in fixing my car. More
by calebbolden17
Employees Worked With
I believe the guy that found the fix was Rick or Ryan. , Emily Hamrick
April 04, 2019
Very pleased Young lady at service desk was excellent, my service was quick, staff offered to wash my vehicle. The entire staff was friendly and seamed to make su Young lady at service desk was excellent, my service was quick, staff offered to wash my vehicle. The entire staff was friendly and seamed to make sure I was pleased with everything before I left. More
by gregrussell220
April 02, 2019
Consistency I’ve been a customer of Crestmont Hyundai for several years. I appreciate their honesty and good work. In this day and age it is refreshing to fin I’ve been a customer of Crestmont Hyundai for several years. I appreciate their honesty and good work. In this day and age it is refreshing to find a business that looks out for their customers. I am never disappointed. More
by Tucsonguy
Employees Worked With
David LaLonde, Emily Hamrick
April 02, 2019
I drive 120 miles for the best service! I drive over 120 miles, because I love the service I receive at Crestmont Hyundai The atmosphere is very relaxing if you have to wait with your car. A I drive over 120 miles, because I love the service I receive at Crestmont Hyundai The atmosphere is very relaxing if you have to wait with your car. After visiting two other Hyundai dealers for service I will never willingly go anywhere else but Crestmont if I can get there. There’s no comparison to the professional quality service Crestmont Hyundai provides. More
by FMSWORKS.27
Employees Worked With
Robert Anderson, David LaLonde, Emily Hamrick
April 02, 2019
Exceeded my expectations This service department is top notch!! I needed a lot of work done on my car and they offered a loaner at no cost and no fee for fuel. The also wash This service department is top notch!! I needed a lot of work done on my car and they offered a loaner at no cost and no fee for fuel. The also washed the car and cleaned the interior which was much needed and so much appreciated! They are all so friendly and even a tech stopped what he was doing to help me unlatch a baby seat! More
by MBARATKO
Employees Worked With
Emily Hamrick
April 01, 2019
Another good experience This service department is always on time, competent, fast, friendly and courteous. My experiences have always been the same whether it is warranty wo This service department is always on time, competent, fast, friendly and courteous. My experiences have always been the same whether it is warranty work, recall, oil change or a repair service. I really like Crestmont, they seem to always go that extra step when caring for your car and keeping you informed of future repairs that might be needed down the road. Thank You! More
by IRONGAIT
Employees Worked With
David LaLonde
April 01, 2019
Sevice I had my tires rotated. My lug nuts where not tight. One even came off. The rest of my service , oil change and recall seem to be ok. I had my tires rotated. My lug nuts where not tight. One even came off. The rest of my service , oil change and recall seem to be ok. More
by CSTARN66
Employees Worked With
David LaLonde
