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1,971 Reviews of Crestmont Hyundai - Service Center
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August 18, 2019
A+ service Easy to make an appointment. Dave is very friendly and patient. Explains estimate thoroughly, answering any question. I usually wait for my car so the Easy to make an appointment. Dave is very friendly and patient. Explains estimate thoroughly, answering any question. I usually wait for my car so their service is very prompt. More
by Karlaw32
Verified CustomerEmployees Worked With
David LaLonde
August 18, 2019
Excellent Service Dave in service always goes above and beyond. He is a pleasure to work with. Sales were unable to secure approval for me on an upgrade. Dave in service always goes above and beyond. He is a pleasure to work with. Sales were unable to secure approval for me on an upgrade. More
by MZ49ERFAN
Employees Worked With
"Hyundai Dave" Choike, David LaLonde
August 12, 2019
Radio issues The issues I have had did not happen while it was there. For 1.5 hours they kept turning it on and off to experience what the problem is trying to lea The issues I have had did not happen while it was there. For 1.5 hours they kept turning it on and off to experience what the problem is trying to learn about it. They also gave me an oil change. The oil change is all I had to pay for. Very nice. More
by Happy in Richfield
Employees Worked With
David LaLonde
August 12, 2019
Lube/Oil Change First Lube/Oil change on our new Elantra - which came as a No Charge for the purchase. Emily and her staff were EXCELLENT to deal with. However, I was First Lube/Oil change on our new Elantra - which came as a No Charge for the purchase. Emily and her staff were EXCELLENT to deal with. However, I was very disappointed in learning that a tire rotation was not included - that’s very cheap!!! I did not consider this to be a Service Center Issue - certainly beyond Amy’s authority to waive - very ridiculous policy. More
by IndyDave
Employees Worked With
David LaLonde, Emily Hamrick
August 11, 2019
Poor service Car was taken to dealer for oil change . Oil plug was not tightened. Lost approximately two quarts of oil driving home and over next two days before r Car was taken to dealer for oil change . Oil plug was not tightened. Lost approximately two quarts of oil driving home and over next two days before realizing More
by jay.eredish
Employees Worked With
David LaLonde
August 08, 2019
Great experience Took care of my recall in a very timely way. Not a long wait, made recommendations for future work if needed. We’ve been using Hyundai for years. Took care of my recall in a very timely way. Not a long wait, made recommendations for future work if needed. We’ve been using Hyundai for years. More
by CHJM70
Employees Worked With
Emily Hamrick
August 04, 2019
Two weeks to change Alternator I had my alternator changed back in January. However, it started to have intermittent problems. I brought it back in June after it would not start, I had my alternator changed back in January. However, it started to have intermittent problems. I brought it back in June after it would not start, they found nothing. I then completely died while driving in early July. They kept it a week concluding nothing was wrong. I drove it to work next day up to NASA from Granger township. It died on way home along I-71 I heavy traffic. I waited for 2 hrs till I could have it towed to Crestmont. They kept it again for another week, this time finally putting in a new alternator. They should have done this two weeks prior. My other mechanic checked it two weeks prior and said it was not putting out the high enough voltage. He diagnosed this in 15 mins. It took your shop 2 weeks. More
by Kellyj
Employees Worked With
Robert Anderson, Emily Hamrick
August 02, 2019
Horrible horrible wait 2nd time straight I’ve come in for simple simple maintenance. 1. Oil change was there for 2 1/2 hours had a 11 am appointment didn’t leave till 1:39 2nd time straight I’ve come in for simple simple maintenance. 1. Oil change was there for 2 1/2 hours had a 11 am appointment didn’t leave till 1:39 because they screwed up in someone’s car washing it with the moonroof down. And I’m there extra long why? 2. Went to have a tire inspected. Was there 1 1/2 hours before I had to go and ask what was going on since I had a 8 am appointment when they opened up it was 9:40 before I left. Unless I have major car issues I will not be coming back my time is important and apparently they can care less More
by Joecusick0
Employees Worked With
Robert Anderson
July 31, 2019
quick, complete and very friendly The entire experience with the service staff was as good as one could possibly expect. Both staff members were very courteous and helpful. They took g The entire experience with the service staff was as good as one could possibly expect. Both staff members were very courteous and helpful. They took great care of me and my vehicle. More
by KMHOINSKI
Employees Worked With
David LaLonde, Emily Hamrick
July 30, 2019
Always Something I have been multiple times for an oil change, they always forget something/do something wrong. Also, looking for ways to avoid honoring a warranty I have been multiple times for an oil change, they always forget something/do something wrong. Also, looking for ways to avoid honoring a warranty More
by Just Another Customer
Employees Worked With
Emily Hamrick
