Crestmont Hyundai - Service Center

Exemplary David in the service center is always a pleasure to work with. Has made what I think is a big problem no problem great job David in the service center is always a pleasure to work with. Has made what I think is a big problem no problem great job More

Great service Fast service, I was in and out in no time. Friendly and courteous employees. Love the free car wash. Will recommend the service department to all m Fast service, I was in and out in no time. Friendly and courteous employees. Love the free car wash. Will recommend the service department to all my friends. More

A pleasant experience Fast efficient and courteous and service department always has a smile. LOF Appointment always includes a comprehensive review of the cars many areas Fast efficient and courteous and service department always has a smile. LOF Appointment always includes a comprehensive review of the cars many areas that need a review More

Lehmann Review of Crestmont. Always efficient. . They always let me know in advance if there any issues. Price quoted for diagnostic check was half of another Hyundai dealer i Always efficient. . They always let me know in advance if there any issues. Price quoted for diagnostic check was half of another Hyundai dealer in the area. More

Service is one of the reasons my family is on their 4th car Emily totally rocks. She is on the ball She is so nice and polite. She has customer service nailed down! She just stands out among your other great em Emily totally rocks. She is on the ball She is so nice and polite. She has customer service nailed down! She just stands out among your other great employees. More

Unorganized and miss advised I originally had an appointment on Saturday 11-9 at 11 am. I was advised when making the appointment that it would take about an hour to complete the I originally had an appointment on Saturday 11-9 at 11 am. I was advised when making the appointment that it would take about an hour to complete the service work that needed to be performed. This included a recall, replacement of the DS seat belt buckle, and an oil change. When I arrived I checked in with a woman in the service office. She was very rude and unprofessional. Unfortunately I do not recall her name. I then was able to talk with Emily, the individual with whom I originally scheduled the appointment. She was nice but then informed me that I would have to wait 2.5 to 3 hours for the work to be completed, which is much more than I wasn initially told. I indicated that I would not be able to wait as I had other obligations and plans that afternoon. I inquired about a loaner car but was told there was not one available. I was then told I would have to reschedule if I needed a loaner vehicle. This was distressing as I live about 40 minutes away from the dealership and would have made other arrangements if I was properly advised of how long the repairs would actually take. I was then rescheduled for 11-18 with a loaner car. They were fortunately able to complete the services this time. This may have been a series of unfortunate events but I feel they could have been avoided. In the future I will likely find a different dealer to perform any service repairs I may need. More

David is a great service advisor While my service took much longer than usual, David kept me advised and determined that my oil change should not have taken so long, apologized and no While my service took much longer than usual, David kept me advised and determined that my oil change should not have taken so long, apologized and no charge. More

As expected The car makes a faint noise after leaving driveway slight exceleration and slight right turn (street has a slight bend to the right). This is the only The car makes a faint noise after leaving driveway slight exceleration and slight right turn (street has a slight bend to the right). This is the only time noise is heard. Service depart. Claims mud flap loose and fixed. I still hear noise and have yet to bring back for service. More

Excellent customer service David is superior Great customer service and knowledgeable tech to repair, car. By far the best service department. David is awesome and goes out of his way fo Great customer service and knowledgeable tech to repair, car. By far the best service department. David is awesome and goes out of his way for u. More