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Crestmont Hyundai - Service Center

Brunswick, OH

4.3
1,909 Reviews

1,909 Reviews of Crestmont Hyundai - Service Center

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June 12, 2020

I always get great service with the right answers to my car issues . Best service department around which is why I keep buying Hyundai cars . Dave is outstanding! More

by DOUGDAVIDSON
Recommend Dealer
Yes
Employees Worked With
David LaLonde
Jun 15, 2020 -

Crestmont Hyundai responded

Thank you so much for the review! We appreciate you and your business!

June 12, 2020

Been to this dealership several times, one of the best dealerships I’ve ever dealt with. Although I currently don’t own a Hyundai the offer several different services. In time, I’ll probably purchase a More

by dennisearlsmith9552
Recommend Dealer
Yes
Employees Worked With
Jeff Salyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "The Car Guy" Coggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dejean, Robert Anderson, Megan Mullins, Emily Hamrick, Carly Bronikowski
Jun 15, 2020 -

Crestmont Hyundai responded

Yay! We love to hear about your great experiences! Thank you so much!

June 10, 2020

Helpful, courteous, friendly, willing to go the extra mile to get what the customer requests. Knowledgeable and willing to set up and explain all the features of the vehicle. More

by dgray757109
Recommend Dealer
Yes
Employees Worked With
Joe Yun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Harris, Rich Chandler, David LaLonde, Megan Mullins, Emily Hamrick
June 10, 2020

Surprisingly right after my two year maintenance period ends I somehow need new brakes for $900 and now I need 6 qts of oil instead of 5. Don’t know if ur trying to recoup money lost during shutdown or ju More

by Bjordan1563
Recommend Dealer
No
Employees Worked With
Robert Anderson
Jul 11, 2020 -

Crestmont Hyundai responded

Thank you for your honesty. We do our very best to make sure we do the right things by all of our customers. We appreciate your input because our goal is always to improve our processes as well as ourselves. We want to ensure that our customers have the best experience possible. As for your oil quantity concern, oil capacity varies between models and even between motor size within a model line. I am positive that we have used the same amount of oil for each fluid change from your first service forward. Your concern may come from the way the complimentary service was recorded for Hyundai, it may be different for accounting purposes. Rest assured the same amount of oil was used for the prepaid maintenance from Hyundai as was used for customer paid maintenance. As for your need for new brakes. Unfortunately brakes are considered a wear item and there is not an exact interval when replacement should be done. Brake replacement intervals on modern vehicles tend be more frequent the cars of the past. Once again we appreciate your input and if there is anything we can do to assist you please let us now.

June 08, 2020

New Tires The vehicle runs great with the new tires. Price was great and everything was done in a timely manner, plus a free car wash! -Thank you so much... More

by OHIOBURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David LaLonde
June 08, 2020

Emily was very courteous and helpful in the process of getting my vehicle repaired. Even when my voicemail wasn’t Set-Up she gave me the option to send text messages because it was more convenient for me. More

by cisco03us
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
June 08, 2020

I will buy my next car from Crestmont because of the Service Department and the quality of the cars. The staff in Service are friendly, helpful, and honest. More

by tehrman0
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
June 08, 2020

As always, fast, courteous and professional service. David is always helpful and a pleasure to speak with. Service was completed is a timely manager. Safety pewcoutions taken. More

by Sghengelo
Recommend Dealer
Yes
Employees Worked With
David LaLonde
June 06, 2020

Emily is the best! I feel well taken care of and trust her. If I had a business I would steal her from you! The best employees that you have in my mind More

by CCURTIN53
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
June 05, 2020

Have 5 stars because no issues, kept informed, just overall great service! Waiting room was clean, I could tell everything was wiped down. Very pleasant experience, More

by PBAKER6592
Recommend Dealer
Yes
Employees Worked With
Emily Hamrick
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