Crestmont Hyundai - Service Center

Takes way too long to get an appointment for an oil change. I’ve had to book out 6 to 8 weeks in advance. I have these lights on my dashboard and because they weren’t on when I came there they wouldn’t change. I’ve had to book out 6 to 8 weeks in advance. I have these lights on my dashboard and because they weren’t on when I came there they wouldn’t run a diagnostic. My phone will also randomly not connect, which is a hazard when following directions in an unfamiliar area. I was told that it was probably just a software update. Not sure why they couldn’t have done the update. More

Nothing but positive experiences with crestmont and the Genesis we purchased in April of 2024. Love the car!! Genesis we purchased in April of 2024. Love the car!! More

Service desk was very welcoming and cordial. Car was brought in ontime and work was performed in less time than anticipated. Very efficient! Car was brought in ontime and work was performed in less time than anticipated. Very efficient! More

Terrific customer service, well trained mechanics and realistic prices all come together to make Crestmont Hyundai a great service provider for your vehicle! realistic prices all come together to make Crestmont Hyundai a great service provider for your vehicle! More

Could not fix the drain on battery of my new 2024 kona 1. 6turbo with several thousand miles when this issue began..Took the car in 4 times and it appears dealer performed the same parasitic electrical diagno 6turbo with several thousand miles when this issue began..Took the car in 4 times and it appears dealer performed the same parasitic electrical diagnostics and the service technicians insisted that the problem was not related to the battery since the codes indicated that the battery was recharging each time. Finally on the fourth visit I insisted they replace the battery...The dealer indicated even though all was under warranty, I would have to pay not only for the battery, but also for the labor to install...the total came to $313. None of this should be on the customer's back. I had no reliable vehicle and each time I brought the car back because of a dead battery (had to have it jumped).I felt like I was a nuisance to them. (No loaner was available and no manager attempted to help solve the issue.)Not a customer who has leased over 7 cars from this dealer over the years. The Service manager WAS MIA until I contacted corporate headquarters and asked for help...very poor effort from the dealer to satisfy a 20 year customer More

I had a great experience. I was visiting Akron, Ohio from Indianapolis in Genesis G90 2023. I got two flat tires and I seem to get a lot in that car. They get the tires and my I was visiting Akron, Ohio from Indianapolis in Genesis G90 2023. I got two flat tires and I seem to get a lot in that car. They get the tires and my car on the road the same day. Thanks for great service. More

Really nice service advisor it was all around a good time there they serviced my car in reasonably amount of time there they serviced my car in reasonably amount of time More

Quick, easy, and helpful. This dealership is great to work with. Everyone is willing to take time to explain things and the job gets done quickly. This dealership is great to work with. Everyone is willing to take time to explain things and the job gets done quickly. More

Very poor customer service. Very difficult to get service appointments in a timely manner. Waiting 2 months for an appointment is unacceptable. Very difficult to get service appointments in a timely manner. Waiting 2 months for an appointment is unacceptable. More

employees were very knoweledgeable and explained what they did. Very helpful about warranty questions and problems they did. Very helpful about warranty questions and problems More