Crestmont Hyundai - Service Center

Service was fine, but it took over a month to get my car back. They couldn’t offer a loaner while I wait for my parts and repairs. back. They couldn’t offer a loaner while I wait for my parts and repairs. More

I haven't met anyone there that wasn't helpful or cooperative. Especially Terry Coggins. Great service dept., and even the finance dept. was very friendly. I have purchased several vehicles hear and cooperative. Especially Terry Coggins. Great service dept., and even the finance dept. was very friendly. I have purchased several vehicles hear and will continue to do so. More

Everyone I have worked with at this dealership is always so professional and helpful. They always give all the information needed. so professional and helpful. They always give all the information needed. More

I was having a problem with my navigation system. Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt Brendan flynn advised me that my software needed an update.i was told it was 5 or 6 hour update. I wasn't offered a loaner so I had to make an appt. for the next week. mr flynn says a loaner would be available for me then. the date of my appt, I was waited on by Jeff Russ. mr russ says there wasn't a loaner available. mr russ arranged for to be taken home, and when my car was ready I would be picked up.i wasn't home an hour when valet knocked on my door and says my car was ready. when I get to cresmont I was told the update wasn't needed because it had updated automatically in October.im trying to get some clarity of why I was told I needed update in the first place. mr flynn was now at the service desk along with mr russ, so I know he has a full scope of the whole situation.but instead of he and mr russ saying their were errors made they tried to give a snow job.mr Flynn never explained what happened to the car that was to be loaned. mr russ never explained why he didn't check my software before he said I needed and up date. mr russ tells me well basically you bought a $100,000 spaceship their will be problems, I hope he doesn't think that placate me.all either one of them had to say was mistakes were made. I still would have been perturbed, but that is better than the xx . More