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Crestmont Hyundai - Service Center

Brunswick, OH

4.3
1,903 Reviews
Call Service Center (330) 225-0011

1,903 Reviews of Crestmont Hyundai - Service Center

Sort by
February 02, 2025

Not customer friendly. Very disappointed with service manager. Brought in car for same issue 2 times and refused to look into issue More

by Simbo
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
General Manager was a pleasure to work with
Report | Print
February 02, 2025

From start to finish, excellent service. The lady who checked me on was also very nice! More

by germanosl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2025

Brendan was very nice and helpful. Every time I call in the computers are down. More

by Austin931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Crestmont Hyundai responded

So sorry!!!! Our internet went down twice this week. We got a new firewall installed and for some reason it has had some issues but i think we got them ironed out now! Try him today@ 330-225-0011

Jan 31, 2025 -

Crestmont Hyundai responded

Thank you for taking the time to write your review. I am sorry that you encountered issues with our computers being down but I am glad to hear that you found Brendan helpful and nice. Nancy Crestmont Hyundai

January 31, 2025

Everyone is very nice, they were very quick with my oil change. Very happy with my service. More

by rachelnarthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Crestmont Hyundai responded

I'm happy to hear you had a quick service turnaround and a good experience at Crestmont Hyundai. Nancy Crestmont Hyundai

January 31, 2025

The manager was caring about my needs. Joe Yun my salesman was the best. Fourth vehicle I bought from him More

by 3jencos
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate Reshni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mulligan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Aslan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norvell Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Crestmont Hyundai responded

I just wanted to say thank you for the review and I'm happy to hear that the manager was caring and Joe was the best, as always. Thank you for buying a forth car from Crestmont Hyundai and buying it from Joe. Joe is a very important member of our team and we appreciate his sales knowledge and skill. Thanks again for your review and thanks for being a valued customer! Nancy Crestmont Hyundai

January 27, 2025

Car oil change was done timely and Jeff was good to clarify our extra key fob programming. More

by jmporl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Crestmont Hyundai responded

Thank you so much for the positive review. We are so grateful that you took the time to share it. Your business means a lot to us. Nancy Crestmont Hyundai

January 26, 2025

In the past (3 cars from the same dealer and all service completed there) things were great. This is the first unhapoy experience and still unresolved experience. More

by Mdzicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Aslan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 25, 2025

I forgot to mention that the 3% charge on a card is highway robbery! No way does it cost $36 to process my debit card. And tell me you are paying $480 to the technician. I would like some credit More

by bev_lalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Mulligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Crestmont Hyundai responded

I'm so sorry! Debit cards do not charge a fee only credit cards. It's not us that charges the fee it's the credit card company that we use. I've been seeing that at most businesses that I go to. Seems to have just started in the past year.

January 25, 2025

Went for oil change. Fast service and friendly staff. The waiting area was clean and offered free coffee. More

by fdfocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mulligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Aslan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Crestmont Hyundai responded

Thank you so much for your kind words! I'm glad that your service experience was quick and easy. And yes, our coffee machine is the best! It makes espresso, coffee, lattes, and more. Don't forget to schedule your next service visit!

January 24, 2025

Great response. Technician was professional and very pleasant. I would highly recommend your service department. Thank you. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2025 -

Crestmont Hyundai responded

Thank you so much for taking the time to write a great review! It's very important to us that our customers feel our technicians are professional and pleasant. We appreciate your recommendation of Crestmont Hyundai.

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