Crestmont Hyundai

The salesman gave me a story about a new trade that was coming in. "Low mileage Elantra, come back in when it is back from the shop." Quoted a reasonable price. When I returned to see it, it turned out to coming in. "Low mileage Elantra, come back in when it is back from the shop." Quoted a reasonable price. When I returned to see it, it turned out to be a little Accent. Not at all the quality of car stated earlier. Disappointed family. I went on to look at a bigger XG350. Nice looking car, all cleaned and polished. After they showed me some papers telling me how much they had done to it, and after negotiating a bit, having them tell me how much they were going to lose by selling it to me for the price Edmunds says is the average dealer retail price for that vehicle, with that mileage, in excellent condition, I agreed to get it if it passed my mechanics inspection. Enter the lovely sales manager Mark Embly who proceeded to lectured me on how it was in great condition, and didn't need an inspection, and that I better not take it to my trusted mechanic only to return and tell him that I wanted a better price. He was totally pushy and pompous, to the point where my young daughter commented on his rude behavior later. I supposedly had to agree to buy it if I took it out for the inspection. Also, they asked for a deposit. The next day when I came back to take the car for my mechanics "blessing" as Mr. Embly called it, I found that they had cleared the check engine light that had been on the day before, and wiped all traces of it off the computer so that it could not be checked. My mechanic found thousands of dollars of other items that would need to be repaired or replaced, and also a very expensive list of required maintenance items that had not been done ($600 timing belt, etc.). All this and still an unexplained check engine light that could not be diagnosed anymore. Needless to say I walked away, time wasted. Mr Embly would not even come over to talk with me when I returned to tell him the results of the inspection. Clearly he had been caught and would just wait it out until a sucker walked in and would be bullied into not having the car looked at by an independent party. I would avoid the used car experience from them at all costs. It was clear in the end that I was being lied to consistently throughout the whole process. Throw in a little attempted bullying by the sales manager, and you have a wonderful Crestmont experience (not). More

I was very impressed with the service that I received from this dealership and most importantly from the sales rep that I dealt with. His name was Jay. He was very good at his job and a true professional from this dealership and most importantly from the sales rep that I dealt with. His name was Jay. He was very good at his job and a true professional. I was treated very well by him as he worked with me to help me find exactly what I wanted and was looking for. He spent alot of time with me showing me in great detail everything that I needed for a comfortable, dependable new ride. I was nervous as a female who was a little bit afraid of being taken advantage of but Jay made it a very smooth process and I walked away very happy with the whole experience. I will definitely be back again! I love my new ride! Thank You!! More

I have 5 stars for Crestmont Hyundai and my salesman, Mike Bell. I've leased 2 Sonatas in 2 years and go back because I always feel welcome and my business is appreciated. Service scheduling online 24/7 Mike Bell. I've leased 2 Sonatas in 2 years and go back because I always feel welcome and my business is appreciated. Service scheduling online 24/7 is a breeze. They serve a great cup of coffee as well. More

Great group of salespeople selling Hyundais. Always upfront and willing to negotiate to make a deal. Made my wife and I very comfortable during the process and were willing to go the extra mile. The upfront and willing to negotiate to make a deal. Made my wife and I very comfortable during the process and were willing to go the extra mile. The dealership itself is clean, modern and conveniently located. Highly recommended. More

This was my second purchase from Crestmont. Both have been an excellent experience from the salesman to manager. They are a low pressure, high quaity dealership who go out of their way to serve me. They been an excellent experience from the salesman to manager. They are a low pressure, high quaity dealership who go out of their way to serve me. They were fair and upront too. Their service department is top notch with the same excellent service. I will go back to this dealership in the future. More

Walked into the dealership looking for a used vehicle and walked out with a brand new Sante Fe, right off of the showroom floor. I have never had such an extremely positive experience at a dealership. From walked out with a brand new Sante Fe, right off of the showroom floor. I have never had such an extremely positive experience at a dealership. From the moment we walked through the door, they make you feel welcome. It started with Mark, transitioned to the very experienced salesperson inMike and ended with the best finance guy I ever met in Tom. Seamless and easy. We will always buy cars from Crestmont Hyundai and recommend them to family and friends. More

Bought a new Equus and they treated me like a king? I know it's crazy that Hyundai makes a super luxury car but they do. Deal direct with the manager there for the best deal. know it's crazy that Hyundai makes a super luxury car but they do. Deal direct with the manager there for the best deal. More

Excellent Sales, Service and Management team!! Treated me like a king. First class customer service and would recommend to anyone. Would certainly go back in the future for any other purchases. like a king. First class customer service and would recommend to anyone. Would certainly go back in the future for any other purchases. More

I purchased a 2006 used Sonata from this dealer. Supposedly "Certified" by their mechanics. On the way home (over 100 miles) the headlights kept dimming, the car ran poorly - only to find out the t Supposedly "Certified" by their mechanics. On the way home (over 100 miles) the headlights kept dimming, the car ran poorly - only to find out the transmission fluid needed replaced - months ago, battery would not maintain a charge, serpentine belt needed replaced, valve gaskets are leaking on belt, odometer does not keep accurate mileage (how bizarre is that) and struts need replaced. While the car was "clean" in terms of the interior and exterior was washed - I bet a mechanic never looked at this car. There is no way they can call this a certified car!!! More